By Todd Anthony Puma August 27, 2014
Here are a few of my favorite solutions, that have helped me alleviate the ever-present aesthetics vs. performance conflict that we all encounter — from architectural loudspeakers to "wall acne."
By Michael Heiss August 27, 2014
Much has changed for TiVo since it was launched 15 years ago. But with the company’s new stripped down Roamio OTA product, the company also has come full circle back to its roots, as well.
By John Sciacca August 26, 2014
If you have a showroom–or a work vehicle–you probably take for granted what it looks like. But maybe you’re overlooking the equivalent of a grossly stained bedspread. Step back and take a walk through your business and really look at it as a customer that is seeing your company for the first time would.
By Todd Anthony Puma August 21, 2014
I can’t believe that CEDIA is only a few weeks away! I’ve been taking some time this weekend to think over what I really want to accomplish and check out this year and that has let to my Top 5 Must-See items for CEDIA EXPO 2014. What is top of your list to see at CEDIA 2014?
By John Sciacca August 20, 2014
A lesson in customer relationships during a recent business trip to New York City: empowering your employees to be proactive in making a difference and providing or at least suggesting a solution if possible can go a long way to resolving issues.
By Heather L. Sidorowicz August 19, 2014
What ripple effect is set into play by a simple purchase of a flat screen from a big box store or a quick click online versus shopping local?
By John Sciacca August 14, 2014
I was invited to New York yesterday (August 12) to visit Dolby’s offices—and more importantly, Dolby’s theater—to hear the home version of Dolby Atmos for myself.
By Todd Anthony Puma August 12, 2014
If a manufacturer makes a mistake, then
they should be on the hook for the repair. Just as a car manufacturer
makes good on the labor costs a dealer incurs for a repair. Why should
our industry be any different? Manufacturers seem to think their
responsibility ends at the product, and not at the customer’s door.
By Jason Gibson August 07, 2014
As a network specialist, I get a lot of questions about VLANs, so I thought a refresher was in order.
By John Sciacca August 06, 2014
Here are some tips on handling customer complaints that I’ve learned from watching an expert over the years.