By Heather L. Sidorowicz March 27, 2013
Recently I was attending a nonprofit meeting, where the discussion turned to the non-profit group’s outdated website and our desire to get it updated. Fortunately one of our members owned a website design company, and we asked him if he could make our drab site look a little better.
By Todd Anthony Puma March 27, 2013
We all have relationships in our lives that really matter, and then there are other relationships that we treat as more transactional, such as those with our suppliers, be it distributors, manufacturers, or reps. I think, however, it’s important to make your supplier relationships as strong as your other professional relationships because this can help you solve problems when you’re out in the field.
By John Sciacca March 26, 2013
There was buzz at CEDIA last year surrounding NFC – Near Field Communication – technology that one publication named one of the “Top 5 Home Technologies for 2012,” claiming it “could be the next big thing in home automation,” and being called “living in the future” by The Wall Street Journal.
By Heather L. Sidorowicz March 20, 2013
Last week I sent out a tweet asking my fellow AVTweeps (#avtweeps), “Where Do Installers’ Come From?” I currently have 498 followers (@tech_chi). The response? No answer from anyone. CEDIA actually picked up the tweet and retweeted it to its 6,572 followers.
By Todd Anthony Puma March 19, 2013
One of the best ways to improve profitability is by reducing truck rolls. Lately, we’ve accomplished this by using technology such as IP-based power management products, remote programming for universal remotes, Teamviewer to troubleshoot systems, and countless other products. But an incident last week reminded me that returning to the basics during a routine service call is just as important.
By John Sciacca March 19, 2013
Kids develop brand affinity and aspirational thinking pretty early on. I – like many boys that were young in the 80s – had a Lamborghini poster on my bedroom wall many, many years before I could even think about getting a driver’s license, not to mention that it cost more than the house we were living in. But still, the desire for that red Countach was there. And still is there.
By Heather L. Sidorowicz March 14, 2013
Cable boxes freeze. Phones crash. Computers need to be rebooted. Technology is not a perfect science. Sometimes, it is downright aggravating. It got me thinking; is technology a friend of a foe? Here are some examples:
By Todd Anthony Puma March 13, 2013
When a new client decides they are interested in your services, they place a phone call to your office and speak to your administrative assistant or receptionist. He or she takes their information and writes down what the client is looking for, then puts them on the schedule for a technician to come to their home. The technician takes the client’s information and arrives to their home for their appointment. He asks questions and completes the service accordingly. Once the technician leaves the client’s home, the interaction with this client ends without any input from you, the owner.
By John Sciacca March 12, 2013
By this point, I feel I am a qualified subject matter expert when it comes to video servers. I have reviewed virtually every model that has graced the market, including quite a few that no longer exist and even a couple that were literally killed by the manufacturer while in my possession for review. It’s also no secret that I am an unabashed fan of the Kaleidescape system.
By Tim Siglin March 07, 2013
The annual Barcelona confab, known as Mobile World Congress (MWC), wrapped up its 2013 show last week to record attendance and significant buzz about new tablet and smartphone devices, as well as a few key AV technologies.

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