By Michael Heiss June 26, 2014
If you thought Aereo, the technology that sent local TV station content to the cloud for viewing by paying customers around the world, was an idea that was too good to be true, the Supreme Court of the United States agrees with you.
By Michael Heiss June 26, 2014
Watching the keynote address for the Google I/O developer’s conference yesterday, I couldn’t help but think of the line in the old Broadway show tune, Annie Get Your Gun: “Anything You Can Do, I Can Do Better,” in the way Google, Apple, and Microsoft have presented their versions of our technology future.
By Heather L. Sidorowicz  June 25, 2014
We’ve talked about this all before, but if we do not start to take action, our industry could be crippled. Our entire ecosystems (audio and video) is already live on the network, and we had better move over and make room for additional things that are coming that are coming “online” next.
By John Sciacca June 24, 2014
We routinely send out letters to prospective clients introducing our company and the services we offer, and one of the lines in that letter says, “Whether you are interested in concert hall sound or movie theater video...” I came up with that line, and I used to love it, as it created a visual that everyone could relate to. But now as I’ve gotten a bit older and gone to several concerts and movies, I’ve come to realize that this visual might NOT be the experience that people actually want.
By Todd Anthony Puma June 18, 2014
We all have (or should have) clear customer service protocols in place to ensure every customer interaction is a great one. Our reputation means the world to us, and there is no faster way to harm this valuable asset than to drop the ball in a customer interaction.
By John Sciacca June 17, 2014
 
Recently I found myself in need of a new garbage disposal, in-sink grinder thing for our kitchen. Our previous one had failed in a spectacular fashion, with a hole that blew through the side of it, spewing tons of water out of it when we ran our dishwasher. Like most disposals, ours was located in a cabinet under our kitchen sink, so we didn’t noticed the mini-flood until it filled the cabinet with water and then it overflowed out all over the kitchen floor.
By Michael Heiss June 12, 2014
While the emphasis at E3 this year was on games, games, and more games, there is an increasing trend toward accessing those games via streaming services, recording them, and uploading them via Twitch or other means, and for intra-game play within the home.
By Jeremy J. Glowacki June 11, 2014
I get a lot of offers to interview folks after they’ve been hired to a new job. Usually, due to time constraints, I take a pass because the press release already has enough information in it for the time being, and I’ve found that other than making a personal connection with someone new, details about future plans are pretty sketchy.
By John Sciacca June 10, 2014
While our Mega Job project has gone incredibly smoothly for such a massive project, one thing that I did not realize would be such a major headache and source of frustration, aggravation, and time suckage on this job was the managed network.
By Heather L. Sidorowicz  June 05, 2014
Ever wish you and your clients could sign a prenuptial agreement before entering into a relationship? Sure, there are formal contracts, but I am talking about a document that states more than what type of equipment they are buying and how many items.

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