Author: Created: 1/15/2013 11:59 AM
By Todd Anthony Puma October 26, 2012
Sometimes, during a consultation, a client will review work with you that they are looking to have done that falls outside your scope of work, and a subcontractor needs to be brought in. It is so important that the subcontractors you choose are people of integrity and will work just as hard as you for the client. You should not only have the same business ethic, but similar practices as well. 
By Todd Anthony Puma October 24, 2012
Just the other day, one of my employees, Jason, was telling me a story. He and I had been working on a job together a few weeks back, and I had to step out of the house for a moment. According to Jason, our client came in and asked where the “little white guy” was. Jason said he was taken aback, but told him that I was his boss.
By Todd Anthony Puma October 18, 2012
You’re doing a walk through for a newly built home. It’s a potentially big custom installation job, so the owner has you on a team with the project’s architect, a general contractor, and interior designer. Since it’s new construction, it’s like having a blank pallet where anything can be done. 
By Todd Anthony Puma October 11, 2012
With all the great new products coming out every day, don’t you wish you could give each and every client a preview of what it would be like for them to experience everything in their own homes? For those of you who have a showroom, you have a great opportunity to set up the home theater experience. But for those of you like myself, who do not, we have to get creative.
By Todd Anthony Puma October 04, 2012
I always try to do right by my customers. Any promotion that is being run by my vendors, whether it be a discount or a free product, I make sure to pass on to my clients, so they get the most bang for their buck. But sometimes it comes back to bite me. There are times when there are no discounts to offer, and I get the “Can’t you do any better?” speech. I want to respond, “Didn’t I ‘do better’ for you the last time?”

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