Author: Created: 1/15/2013 11:59 AM
By Todd Anthony Puma March 27, 2013
We all have relationships in our lives that really matter, and then there are other relationships that we treat as more transactional, such as those with our suppliers, be it distributors, manufacturers, or reps. I think, however, it’s important to make your supplier relationships as strong as your other professional relationships because this can help you solve problems when you’re out in the field.
By Todd Anthony Puma March 19, 2013
One of the best ways to improve profitability is by reducing truck rolls. Lately, we’ve accomplished this by using technology such as IP-based power management products, remote programming for universal remotes, Teamviewer to troubleshoot systems, and countless other products. But an incident last week reminded me that returning to the basics during a routine service call is just as important.
By Todd Anthony Puma March 13, 2013
When a new client decides they are interested in your services, they place a phone call to your office and speak to your administrative assistant or receptionist. He or she takes their information and writes down what the client is looking for, then puts them on the schedule for a technician to come to their home. The technician takes the client’s information and arrives to their home for their appointment. He asks questions and completes the service accordingly. Once the technician leaves the client’s home, the interaction with this client ends without any input from you, the owner.
By Todd Anthony Puma March 05, 2013
Many people in the industry know them as the behemoth booth at CEDIA and InfoComm, and some follow the misconception of them being impersonal and expensive. The more I indulge in Crestron, the more enlightened I am becoming to the level of personal attention they display towards the integration industry.

Sponsored
download

How to Close a Sale
Read More»
By Heather L. Sidorowicz

Products That Easily Settle the Performance vs. Aesthetics Debate
Read More»
By Todd Anthony Puma

TiVo Goes Over The Top with Roamio OTA
Read More»
By Michael Heiss

Would Gordon Ramsey Call Your Business a ‘Nightmare’?
Read More»
By John Sciacca

My Top 5 CEDIA Must-Sees
Read More»
By Todd Anthony Puma


CEDIA Awards Ceremony 2012
Wisdom Audio Factory Tour
Unexpected Atlanta
Triad DesignerSeries Step-by-Step Install
Top 10 Things to See at CEDIA 2010

+ All Slide Shows
Triple reward points: any discount to buy old school runescape gold pay by credit card through mone
Read More»
Triple reward points: low discount code to buy old school runescape gold pay by paypal
Read More»
Triple reward points: low discount code to buy old school runescape gold pay by paypal
Read More»
buy cheap eso gold best ways to get gold at early in game? 
Read More»
Tom Chilton wow 6.0 leak buy wow gold us
Read More»
each time you defeat Araxxor with cheap runescape 3 gold at Rs3gold
Read More»
Triple reward points: best site to buy runescape gold 07 to enjoy the lowest price
Read More»
Triple reward points: how to buy runescape gold 07 with best service
Read More»
best astral diamonds neverwinter seller for D&D Neverwinter Module 4 coming
Read More»
best wow gold seller online for the Warlords of Draenor 6.0 coming
Read More»