Author: Created: 1/15/2013 11:59 AM
By Todd Anthony Puma March 27, 2013
We all have relationships in our lives that really matter, and then there are other relationships that we treat as more transactional, such as those with our suppliers, be it distributors, manufacturers, or reps. I think, however, it’s important to make your supplier relationships as strong as your other professional relationships because this can help you solve problems when you’re out in the field.
By Todd Anthony Puma March 19, 2013
One of the best ways to improve profitability is by reducing truck rolls. Lately, we’ve accomplished this by using technology such as IP-based power management products, remote programming for universal remotes, Teamviewer to troubleshoot systems, and countless other products. But an incident last week reminded me that returning to the basics during a routine service call is just as important.
By Todd Anthony Puma March 13, 2013
When a new client decides they are interested in your services, they place a phone call to your office and speak to your administrative assistant or receptionist. He or she takes their information and writes down what the client is looking for, then puts them on the schedule for a technician to come to their home. The technician takes the client’s information and arrives to their home for their appointment. He asks questions and completes the service accordingly. Once the technician leaves the client’s home, the interaction with this client ends without any input from you, the owner.
By Todd Anthony Puma March 05, 2013
Many people in the industry know them as the behemoth booth at CEDIA and InfoComm, and some follow the misconception of them being impersonal and expensive. The more I indulge in Crestron, the more enlightened I am becoming to the level of personal attention they display towards the integration industry.

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