Author: Created: 1/15/2013 7:59 AM
By Todd Anthony Puma May 21, 2013
One of the challenges of doing many, smaller projects is that service calls can become a large drain on profitability. Even with fewer, larger jobs, the more complex a job gets, the more visits are required to service it.
By Todd Anthony Puma May 15, 2013
Months ago, I wrote in this space about not judging a customer by how they dress or what they drive. Last week, I described ways to build partnerships with other firms in the industry. This week, I want to bring it all together. The bottom line is focusing on customer service as the priority. Make the customer happy, work with each other as peers, and we will all not only grow the industry but make more money and be more successful.
By Todd Anthony Puma  May 07, 2013
There is a lot of competition between integrators, but there needs to be cooperation as well. Everyone needs a way to quickly scale up or down, or just have someone they can lean on in a time crunch.
By Todd Anthony Puma  May 01, 2013

When business is slow, you have bills to pay, and payroll to meet, it’s hard to turn down a job that you know isn’t the right fit for your company. Most times, it’s important to trust your instincts and know when to say “no.”


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