Author: Created: 1/15/2013 11:59 AM
By Todd Anthony Puma November 27, 2013
One of the banes of our business is that every job is a new project, a new home, a new client, a new sale. It can be draining, both emotionally and economically to be constantly selling. It can take away from building the operations of your business and achieving operational excellence because you are spending more time selling new business than working on improving your business processes.
By Todd Anthony Puma November 20, 2013
The beauty of being an integrator and moving into a new home is that I get to do whatever I want for AV and electronics. The curse, however, is I’m always trying different solutions on myself because I’d rather be the guinea pig than my clients. I’m currently in the process of finishing off my home’s unfinished basement and creating my dream theater room.
By Todd Anthony Puma November 13, 2013
Have you ever gone to hotel or to a restaurant that your friends have been raving about and thought it just wasn’t all that? Or had a friend come back from a great local shop that you love, only to have them say it wasn’t the greatest? Or how about when you deliver your same great service to a client, but have them end up unhappy or dissatisfied?
By Todd Anthony Puma November 06, 2013
We’ve been hearing about recurring monthly revenue a lot in the past several years, and while I always understood the upside, the benefits of RMR really hit home with me a few weeks ago when I was on a job site at a client’s home with a security firm.

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