Author: Created: 1/15/2013 7:59 AM
By Todd Anthony Puma June 18, 2014
We all have (or should have) clear customer service protocols in place to ensure every customer interaction is a great one. Our reputation means the world to us, and there is no faster way to harm this valuable asset than to drop the ball in a customer interaction.
By Todd Anthony Puma June 04, 2014
I implore you all to have the retirement you’ve dreamed of and that you’ve earned. Don’t think it’s something you can do tomorrow while you build that addition on your home today.

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