By John Sciacca August 26, 2014
If you have a showroom–or a work vehicle–you probably take for granted what it looks like. But maybe you’re overlooking the equivalent of a grossly stained bedspread. Step back and take a walk through your business and really look at it as a customer that is seeing your company for the first time would.
By John Sciacca August 20, 2014
A lesson in customer relationships during a recent business trip to New York City: empowering your employees to be proactive in making a difference and providing or at least suggesting a solution if possible can go a long way to resolving issues.
By John Sciacca August 14, 2014
I was invited to New York yesterday (August 12) to visit Dolby’s offices—and more importantly, Dolby’s theater—to hear the home version of Dolby Atmos for myself.
By John Sciacca August 06, 2014
Here are some tips on handling customer complaints that I’ve learned from watching an expert over the years.