Author Profile
Joseph Kolchinsky

Joseph Kolchinsky

Joseph Kolchinsky is the founder of OneVision Resources and investor of companies in the personal and home technology industry. He is also a frequent speaker on the evolving nature of supporting the connected home and related IoT.

  • What’s Your Value Proposition?

    July 24, 2017

    It’s never been more important to think critically about the perceived value that you deliver to your customers. The connected home is undergoing an unprecedented transformation, driving down hardware margins and drawing competition from consumer-tech giants, ISPs, and other trades into the market. The key to solving this challenge lies in a simple graphic I keep next to my desk called ...

  • Are You Offering ‘Halfway’ Solutions to Service?

    June 13, 2017

    The nature of my work gives me the opportunity engage with integrators all over the country on a regular basis. One of the topics that comes up most often during these conversations is the growing importance of, and challenges associated with, providing quick, reliable support for clients, especially after hours. 

  • Are You a Part of the Problem? Or the Solution?

    May 16, 2017

    If, instead of looking at service as an inherent liability, you view it as a chance to be part of the solution, you begin to see the whole picture of service. It starts to look less like a game of technological whack-a-mole, and more like a market with infinite demand. There is valuable need to be served here, and who better to play the hero than you?

  • How to Provide 24/7 Support in a Sustainable Manner

    April 20, 2017

    There is no getting around the fact that service is a demanding, around-the-clock endeavor. However, there are simple and effective strategies for providing a great service experience while still managing your after-hours workload. 

  • The Easy Way to Get Paid for Basic Support

    April 11, 2017

    Getting compensated for 100 percent of the service that you provide is growing ever more critical. But billing for basic support can be a real challenge since many of your clients have simply come to expect solutions. There's one simple change you can make to your proposals that can effectively address this challenge.

  • Service Contracts and RMR are Not the Same Thing

    March 23, 2017

    It turns out that many integrators are still viewing the term “service contract” as synonymous with a “paid service plan.” But this is a fundamental misunderstanding of what a service contract is meant to accomplish. 

  • Speaking the Language of Service

    March 09, 2017

    As the industry-wide dialogue surrounding service-based pricing strategies continues to gain momentum, it’s become more important than ever that we are all speaking the same language.

  • Five Tools for RMR Success

    February 23, 2017

    Success with RMR requires great service. Here are the five tools you’ll need to get started.

  • 5 Service Plan Offerings You Should Avoid

    January 25, 2017

    Paralysis by analysis is one of your biggest enemies if you’re just getting started with service plans. Hoping to make these plans as valuable as possible, you may be tempted to over-complicate your offerings with all sorts of bells and whistles.

  1 2  LAST 

Photo GalleriesMore Galleries >
BP900 Family

The full BP900 speaker family

Full Shot

BP9060 Bipolar Tower Speaker

At the Base

A close up of the base of Definitive Technology’s BP9060 and its height-channel module

Logo Glamor

The iconic Definitive Technology logo.

From Above

Looking down at the Definitive Technology BP9060 Bipolar Tower Speaker

At Home

An example of the BP9060 speaker towers at home.

CS9080

The CS9080 component center channel speaker

CS9080 2

The back panel of the CS9080

CS9080 3

A width up shot of the CS9080

A90

The A90 component height modules

A90 Integrated

The A90 height module integrated with the BP9060 tower speaker