Author Profile
Joseph Kolchinsky

Joseph Kolchinsky

Joseph Kolchinsky is the founder of OneVision Resources and investor of companies in the personal and home technology industry. He is also a frequent speaker on the evolving nature of supporting the connected home and related IoT.

  • Stop Selling Service Based on What’s in Your Own Wallet

    August 23, 2017

    We at OneVision used to operate as an integrator, and we had a unique business model which focused almost exclusively on monetizing service through recurring monthly revenue. We made plenty of missteps along the way that ended up costing us a lot of money. One that stands out in particular — a trap that I see integrators all over the country fall into regularly...

  • What’s Your Value Proposition?

    July 24, 2017

    It’s never been more important to think critically about the perceived value that you deliver to your customers. The connected home is undergoing an unprecedented transformation, driving down hardware margins and drawing competition from consumer-tech giants, ISPs, and other trades into the market. The key to solving this challenge lies in a simple graphic I keep next to my desk called ...

  • Are You Offering ‘Halfway’ Solutions to Service?

    June 13, 2017

    The nature of my work gives me the opportunity engage with integrators all over the country on a regular basis. One of the topics that comes up most often during these conversations is the growing importance of, and challenges associated with, providing quick, reliable support for clients, especially after hours. 

  • Are You a Part of the Problem? Or the Solution?

    May 16, 2017

    If, instead of looking at service as an inherent liability, you view it as a chance to be part of the solution, you begin to see the whole picture of service. It starts to look less like a game of technological whack-a-mole, and more like a market with infinite demand. There is valuable need to be served here, and who better to play the hero than you?

  • How to Provide 24/7 Support in a Sustainable Manner

    April 20, 2017

    There is no getting around the fact that service is a demanding, around-the-clock endeavor. However, there are simple and effective strategies for providing a great service experience while still managing your after-hours workload. 

  • The Easy Way to Get Paid for Basic Support

    April 11, 2017

    Getting compensated for 100 percent of the service that you provide is growing ever more critical. But billing for basic support can be a real challenge since many of your clients have simply come to expect solutions. There's one simple change you can make to your proposals that can effectively address this challenge.

  • Service Contracts and RMR are Not the Same Thing

    March 23, 2017

    It turns out that many integrators are still viewing the term “service contract” as synonymous with a “paid service plan.” But this is a fundamental misunderstanding of what a service contract is meant to accomplish. 

  • Speaking the Language of Service

    March 09, 2017

    As the industry-wide dialogue surrounding service-based pricing strategies continues to gain momentum, it’s become more important than ever that we are all speaking the same language.

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Photo GalleriesMore Galleries >
Leon HQ Tour 2017

Residential Systems' Jeremy Glowacki and Leon Speaker's Noah Kaplan at the end of the tour

Leon HQ Tour 2017

Inside Leon's anechoic chamber

Leon HQ Tour 2017

Leon's hands-on manufacturing process

Leon HQ Tour 2017

Leon's hand-wound crossover

Leon HQ Tour 2017

Unique sculpture is on display throughout Leon. Much of it was created by Leon CEO Noah Kaplan.

Leon HQ Tour 2017

Leon sources its drivers from Israel.

Leon HQ Tour 2017

A warning before entering Leon's engineering department

Leon HQ Tour 2017

Inside Leon's engineering department

Leon HQ Tour 2017

Leon's engineers at work

Leon HQ Tour 2017

Leon's demo room

Leon HQ Tour 2017

A wide shot of Leon's final assembly

Leon HQ Tour 2017

Here's another stage of assembly

Leon HQ Tour 2017

Leon's picturesque headquarters hallway

Leon HQ Tour 2017

More original artwork from Noah Kaplan

Leon HQ Tour 2017

Noah Kaplan demonstrates a miter saw

Leon HQ Tour 2017

Leon's Timbre SEVEN bookshelf speakers

Leon HQ Tour 2017

Leon invested in a machine to shred old boxes into new packing materials

Leon HQ Tour 2017

As part of its Lean Manufacturing, Leon delivers speaker kits to its assemblers in these custom-built cases.

Leon HQ Tour 2017

Wrapping speaker grille cloth

Leon HQ Tour 2017

Putting finishing touch on grille cloth

Leon HQ Tour 2017

Adding the drivers

Leon HQ Tour 2017

Testing a speaker for proper polarity

Leon HQ Tour 2017

The Glowacki family taking a breather in the marketing department

Leon HQ Tour 2017

Noah Kaplan next to a prototype concept in the hallways of his company's headquarters

Leon HQ Tour 2017

Outside Leon's Ann Arbor headquarters