Todd Anthony Puma is president of The Source Home Theater Installation in New York City.
You need to maintain chain of custody for your jobs. It doesn’t matter how small a change may seem, but you need to roll a truck.
I went to the jobsite and took pictures of channels with wire in them and channels with conduit in them. I also took pictures of holes cut in sheetrock for pulling wire through a ceiling, soffit, or wall. That way I can pull out my phone and show them exactly what I mean when I describe the work we will be doing.
We were in a bind. It was the weekend, so no technical support was available, and we could not get in touch with the network engineer who installed and configured this network.
InfoComm was definitely an interesting show to attend, but I guess I’m a residential guy at heart and always will be. While the products were cool, it just didn’t get my heart pumping like CEDIA EXPO does.
Beta testing is a fact of life and is something we all need to be dedicated to—from the largest most successful manufacturer or control company down to the one-man AV integrator that works on small $500-5,000 jobs and needs to make sure he knows the ins and outs of the remotes he programs and the HDBaseT extenders that he installs.
Finding the right partnership means finding another company where not only do you like the principals of the business, but you also have a complementary market positioning, not competitive. The right partnership will bear fruit for years to come and can lead to a more stable, well-rounded business offering and happier clients.
The last thing we want to happen on a walkthrough of a jobsite with a client and other tradespeople is for there to be a disagreement between the trades over how to solve a problem, or who is doing what.
We need products that just work. In fact, I often prefer to work with a product that came out a little bit later instead of the first-to-market solution, because there are always bugs to be worked out.
We are the experts. While a client may ask for a second opinion from a trusted advisor, we know the product and process better than anyone else and need to assert our knowledge and expertise.
It’s the nature of the beast in our industry; there are going to be slow periods. Project flow is a challenge to manage, especially as jobs get pushed back for reasons beyond our control. I’ve been using the downtime productively both for myself and for my team and I thought it might be helpful to share.
Working to retrofit an existing AV system with a wide assortment of existing equipment spread throughout a 10,000 square-foot residential space ...
Working to retrofit an existing AV system with a wide assortment of existing equipment spread throughout a 10,000 square-foot residential space is not...
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