By John Sciacca August 20, 2014
A lesson in customer relationships during a recent business trip to New York City: empowering your employees to be proactive in making a difference and providing or at least suggesting a solution if possible can go a long way to resolving issues.
By Heather L. Sidorowicz August 19, 2014
What ripple effect is set into play by a simple purchase of a flat screen from a big box store or a quick click online versus shopping local?
By John Sciacca August 14, 2014
I was invited to New York yesterday (August 12) to visit Dolby’s offices—and more importantly, Dolby’s theater—to hear the home version of Dolby Atmos for myself.
By Todd Anthony Puma August 12, 2014
If a manufacturer makes a mistake, then
they should be on the hook for the repair. Just as a car manufacturer
makes good on the labor costs a dealer incurs for a repair. Why should
our industry be any different? Manufacturers seem to think their
responsibility ends at the product, and not at the customer’s door.
By Jason Gibson August 07, 2014
As a network specialist, I get a lot of questions about VLANs, so I thought a refresher was in order.
By John Sciacca August 06, 2014
Here are some tips on handling customer complaints that I’ve learned from watching an expert over the years.
By Jeremy J. Glowacki August 05, 2014
I loved the Resi Awards. They were my creation, and I was proud of their cutesy name and the unique focus on industrial design that our CEDIA EXPO product awards competition brought to the custom integration channel.
By Lindsey Adler August 04, 2014
The legendary home theater designer, often called the father of home theater, recently opened up his Brooklyn home to celebrate his new theater concept, dubbed Roxy 2.0.
By Heather L. Sidorowicz July 31, 2014
Sometimes you’re offered the opportunity to combine great technology and brilliant minds to create a really cool solution… Immersive video in a $250,000 tractor, why not? You never know where your next great project will come from.
By Lindsey Adler July 30, 2014
When it comes to net neutrality, there’s a great deal of intricacies, legal jargon, and biased information propagated from self-interested parties (ISPs, cable companies, their lobbyists, and politicians).