By Todd Anthony Puma August 27, 2014
Here are a few of my favorite solutions, that have helped me alleviate the ever-present aesthetics vs. performance conflict that we all encounter — from architectural loudspeakers to "wall acne."
By Todd Anthony Puma August 21, 2014
I can’t believe that CEDIA is only a few weeks away! I’ve been taking some time this weekend to think over what I really want to accomplish and check out this year and that has let to my Top 5 Must-See items for CEDIA EXPO 2014. What is top of your list to see at CEDIA 2014?
By Todd Anthony Puma August 12, 2014
If a manufacturer makes a mistake, then
they should be on the hook for the repair. Just as a car manufacturer
makes good on the labor costs a dealer incurs for a repair. Why should
our industry be any different? Manufacturers seem to think their
responsibility ends at the product, and not at the customer’s door.
By Todd Anthony Puma July 30, 2014
It happened again just last week. A client that swore up and down that he didn't want a dedicated remote because, "Why would I spend $700 for a remote when I can just use this old iPhone that I have lying around and only pay $100 for the license?"decided a month later that he needed me to come to his house to program and provide a new wand-style remote.
By Todd Anthony Puma July 16, 2014
I spoke with my friend Mark at Home Theater Advisors to get his thoughts and perspectives on what he wants to get out of the CEDIA EXPO 2014. I want to share his plan with the rest of you.
By Todd Anthony Puma July 02, 2014
Recently, Crestron Electronics released its CEN-NSP-1 network streaming player. We just received ours and wanted to provide my first reactions to the unit.
By Todd Anthony Puma June 18, 2014
We all have (or should have) clear customer service protocols in place to ensure every customer interaction is a great one. Our reputation means the world to us, and there is no faster way to harm this valuable asset than to drop the ball in a customer interaction.
By Todd Anthony Puma June 04, 2014
I implore you all to have the retirement you’ve dreamed of and that you’ve earned. Don’t think it’s something you can do tomorrow while you build that addition on your home today.
By Todd Anthony Puma May 28, 2014
Social media is not just a marketing tool to clients and other
trades, it is a great way to identify people in our industry who you can
relate to and who would be a great addition to your formal or informal
By Todd Anthony Puma May 07, 2014
How can you maintain contact with clients without spending your entire night making phone calls or sending emails? It isn’t too hard. First, you need to develop categorizations based on various factors.