By Todd Anthony Puma January 27, 2015
Our clients expect us to stand behind the products we sell and the work we do, rightly so. I know it is tempting to try to charge for every little service call, but how would you feel if you put yourself in your customer’s shoes?
By Jason Gibson January 26, 2015
That’s the most common question I’m asked when I help integrators with their network issues.
By Jeremy J. Glowacki January 23, 2015
Before you dismiss Microsoft’s Project HoloLens as an even lamer Google Glass (I mean, come on, it’s Microsoft!) consider the potential of an application experienced first-hand by Wired writer Jessi Hempel, who reported on the technology following her trip to the company’s Redmond, WA, campus this past October.
By Heather L. Sidorowicz January 21, 2015
There are things we should be doing during any lull in business, and the beginning of the year is a great time to take a step back and get your ducks all lined up in a row.
By Todd Anthony Puma January 21, 2015
Ten years ago when I first started out in this industry, it used to be that pretty much every job got the same remote – the URC MX850 (and later the MX980).
By John Sciacca January 20, 2015
In the spirit of Festivus, here are eight things customers say that make me want to cancel my donations to the Human Fund.
By Heather L. Sidorowicz January 15, 2015
If you are not conscious of how you are making your clients feel, then you are losing long-term relationships and long-term dollars. Here are a few things to think about as we start the New Year.
By Todd Anthony Puma January 13, 2015
Change is scary. I was beyond nervous when I pivoted my business toward Crestron-quality projects. But the change has been the best business decision I’ve ever made.
By John Sciacca January 12, 2015
I always save my final day of CES to walk through the upper-floor Venetian suites and experience the high-end audio demos. Here are some items that grabbed my eyes – and ears – on the last day of the show.
By John Sciacca January 08, 2015
While a lot of the news out of CES might be about the Internet of Things, the biggest news from the cavernous Central Halls of the Las Vegas Convention Center is all about video. Bigger screens, blacker blacks, brighter colors, higher dynamic range, and a resolution cover charge starting at a minimum of 8 million pixels.

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