Leave Behind Checklists and Other Customer Education Tips

By Dennis Holzer | December 8, 2016

I’m a strong believer in quality customer service and though picking up the phone can set you apart from your competitors, there has to be a balance between providing service and becoming a tech support hotline. Mitigating a barrage of service calls can start with simply educating the customer on what their system can do, and how to use it up front.

The ‘No-Signal’ Button and Other Client-Friendly Design Features

By Todd Anthony Puma | December 7, 2016

Last week a client demonstrated her older system by pressing the “Watch CableTV” on her older remote. Unsurprisingly, a “no signal” message came up because the cable box was off. I asked if there was a power button for the cable box on her remote. Her response was so creative that I was stunned. She said, “No, but I just push this button that says ‘no signal,’ and it fixes the problem.” How brilliant is that?! 

The 5 Biggest Home Tech Stories of 2016

By Jason Griffing | December 5, 2016

With 2016 rapidly coming to a close, it’s time to take stock of what became of the last 12 months in home technology stories. There is a lot to cover here, so let’s dive right in with the five biggest home tech stories of 2016.

Finding the Right Tech Gifts for Your Best Clients

By Todd Anthony Puma | November 29, 2016

It is that time of year again when I rack my brain to figure out what to give some of our best clients and industry partners as holiday gifts. I really like to make our clients feel special. While we try to do that every day with great service, I also like to provide a little “thank you” at the end of the year, as well.

DIRECTV NOW and Sling Cloud DVR Take OTT Further

By Michael Heiss | November 29, 2016

In a world where traditional cable and satellite services compete with apps, services, and “skinny bundles” from a variety of companies, the most interesting thing about yesterday’s announcements about DIRECTV NOW and Sling Cloud DVR is that both came from services that are part of major media purveyors.

My Kaleidescape Behind-the-Scenes Tour

By John Sciacca | November 28, 2016

For years I’ve wanted to visit Kaleidescape’s corporate headquarters, but time and circumstances just never made the visit possible. But during my recent visit to the Bay Area, I made a special trip to Sunnyvale to meet with the team and tour through Kaleidescape’s new offices.

Dear Builders, Why Don’t You Return Our Calls?

By Henry Clifford | November 28, 2016

Dear Local Builder: it’s us, your local home technology professionals, we’ve been growing this year, and 2017 looks poised for even more expansion (thanks in large part to projects we have cranking with your competitors). We’ve been doing some thinking about why you won’t talk to us. A few thoughts came to mind.

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