Another Week, Another CEDIA Departure

By Jeremy J. Glowacki | May 25, 2017

I joked the other day to an industry friend that I should take a “screen grab” of the CEDIA website staff page. That way I could check it periodically to see if any more team members had left on their own or been shown the door. I was kidding, but now I think it might be a good idea.

10 Traits of the Perfect Customer

By John Sciacca | May 23, 2017

If we could Franken-create the perfect customer that we would like to do business with, what attributes would they have? I think these 10 traits basically nail the ideal client.

Are You Easy to Do Business With?

By Henry Clifford | May 22, 2017

Chances are you started your company fueled by a passion for the home technology industry. Over time, your company overcame new challenges by using the tools at hand without stopping to consider long-term customer-facing effects. My own career followed this path, and I wish I’d focused more on delivering excellent customer service earlier. Here are five key areas we focus on to differentiate ourselves from the competition.

Five ‘Little’ Things That Can Trip Up an Install

By John Sciacca | May 18, 2017

On most install jobs, it’s generally not the big things like massive component failures, corrupt programming, or just being unable to get a system to work that cause us problems. It’s usually the dumb, small things that likely could have been prevented with a bit of forethought that leave you scratching your head and often spending hours trying to run down.

Are You a Part of the Problem? Or the Solution?

By Joseph Kolchinsky | May 16, 2017

If, instead of looking at service as an inherent liability, you view it as a chance to be part of the solution, you begin to see the whole picture of service. It starts to look less like a game of technological whack-a-mole, and more like a market with infinite demand. There is valuable need to be served here, and who better to play the hero than you?

4 Features That Could Make Sonos Even Better

By Todd Anthony Puma | May 15, 2017

For years I teetered on the Sonos edge. Clients asked for it by name and my colleagues raved about how easy it was to use and install. But I was reluctant to start selling it and actually complained about the brand quite vocally. Then, at CEDIA 2016, Crestron announced that it was an endorsed partner with Sonos. I was sold.

Making the Case for the ‘Technologist’

By Heather L. Sidorowicz | May 11, 2017

Beyond integrating itself, you are watching how the industry changes and is morphing. Other terms become limiting, especially looking at the fast pace of change in the technology sector. A technologist tells someone what today is and what tomorrow may become. We are no longer “the home theater guys.”

Four Lessons Learned from a Week at Disney World

By John Sciacca | May 10, 2017

I’ve taken my family to the Florida theme parks three times in the past five years, and there has been something to learn from each visit. During my recent trip, four key Disney philosophies really stood out to me. 

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The full BP900 speaker family

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BP9060 Bipolar Tower Speaker

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A close up of the base of Definitive Technology’s BP9060 and its height-channel module

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The iconic Definitive Technology logo.

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Looking down at the Definitive Technology BP9060 Bipolar Tower Speaker

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CS9080 2

The back panel of the CS9080

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A width up shot of the CS9080


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The A90 height module integrated with the BP9060 tower speaker