How do you handle the topic of ongoing service and maintenance during your sales process?
If you were asked to define how you ensure a great experience for your clients, how would you reply?
They say the first step to recovery is admitting that you have a problem.
If you are a maker of a DIY product, there’s ample opportunity for partnerships here. But if you’re looking for sustainable success with a professional channel, then there a few key things you should understand.
I recently finished a book titled Deep Work by Cal Newport.
Admit that you’re in the service business. Understand service is not the transactional side of your business, but the manner in which you conduct those transactions.
The most common complaint I hear from dealers is, “The business isn’t fun anymore.”
I’ve visited dozens of dealerships that had installed a theater and vignettes in years past, and for the most part, their demo facilities were either hobbled, in disarray, or sheepishly converted into temporary storage rooms.
Client expectations have intensified in the past decade, putting increased pressure on your margins, workmanship, and timeliness.
In 2008 Tiffany & Co’s stock traded
around $26 a share, down from a 20-
year high of $57 a year earlier.
Danish loudspeaker specialist Dynaudio brought an inaugural group of “ambassadors” to its headquarters and factory in Skanderborg, Denmark...
Andrew Werdean, Dynaudio CEO of Americas, addresses the gathered ambassadors in a Danish pub.
The tour was part of the launch of Dynaudio’s Ambassador Program, an initiative that introduces dealers to the Dynaudio brand and product line.
Highlights of the trip included a visit to the Danish national broadcast center, DR-Byen, which features more than 400 Dynaudio speakers, as well as e...
Guests in attendance included personnel from Admit One, Atlantic Stereo, Audio Vision SF, Boca Theater & Automation, Crescendo, Eagle Sentry, Envi...
Part of the Dynaudio factory tour included a hands-on listening session.
The Øresund river in Copenhagen.
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