When it comes to closing out a project, a detailed scope-of-work statement is one of the most important documents you can have in your arsenal.
How do you handle the topic of ongoing service and maintenance during your sales process?
If you were asked to define how you ensure a great experience for your clients, how would you reply?
They say the first step to recovery is admitting that you have a problem.
If you are a maker of a DIY product, there’s ample opportunity for partnerships here. But if you’re looking for sustainable success with a professional channel, then there a few key things you should understand.
I recently finished a book titled Deep Work by Cal Newport.
Admit that you’re in the service business. Understand service is not the transactional side of your business, but the manner in which you conduct those transactions.
The most common complaint I hear from dealers is, “The business isn’t fun anymore.”
I’ve visited dozens of dealerships that had installed a theater and vignettes in years past, and for the most part, their demo facilities were either hobbled, in disarray, or sheepishly converted into temporary storage rooms.
Client expectations have intensified in the past decade, putting increased pressure on your margins, workmanship, and timeliness.
The Mexico City home's master bedroom
The exterior of the Mexico City residence
Another bedroom in the Mexico City home
Mexico City family room
Mexico City library
Mexico City wine cellar
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