What If Your Clients Would Sign an AV Prenup?

Jun 5

Written by: Heather L. Sidorowicz
6/5/2014 10:29 AM  RssIcon

Ever wish you and your clients could sign a prenuptial agreement before entering into a relationship? Sure, there are formal contracts, but I am talking about a document that states more than what type of equipment they are buying and how many items.

It might look something like this…

Dear potential client, there are a few things we, your custom integrator, would like you to know before we enter into this relationship.

Technology is not a perfect science and may crash or break. Together we can make sure your system is down for the shortest possible time and work toward a more robust future. We are not a plumber or an electrician. When they finish the job, they will leave and you may never see them again. You may want us, your custom integrator, to stick around for a while. If you are not looking for a long-term relationship, then you may want to consider Best Buy.

We are not in this for the money (not with these margins); we are here because we love this stuff, and it is in our DNA. We are here because we want to make your life better with technology. So, talk to us and inform us how you live and then we will find a way to improve your world.

Trust that we know what is right for you. We have been to countless trade shows and conferences and have installed numerous systems (we have the scars to prove it!). Therefore, we know what products work best and which ones play well with others; no need to question our every step. Like all great relationships, trust is essential. There is a method to our madness; come along for the ride.

Communication is imperative. From the time we quote the job (even if we have countless “interviews”) to installation or your system to after the project is complete, we will not be able to read your mind or answer questions or solve problems we don’t know exist. Most likely, your system will not be perfect the first time (again; technology is not a perfect science), yet, if you tell us, we can and will fix it.

Don’t yell, for it gets you nowhere. We understand that after a long day when you go to turn the system on and it does not work, it is frustrating. However, yelling makes us want to end the relationship not prolong it. No one ever really wanted to go further for a client that screamed. This is how divorce happens, and we want a long fruitful relationship.

We need input. Like a car going into the repair shop, we need more information than “it does not work.” Yes, I know you may have just purchased the system, and I know you paid good money for it. Explaining what is wrong and how you were trying to use the system will go a long way in trying to fix it. Remember the brand-new car does not work if it runs out of gas. (See “Communication is Key” above)

Electronics age quickly. Speaking of cars, how old is the car you are driving? Like cars, electronics do not last forever and need to be updated and upgraded. They will not work forever. If your system is more than five years old, it is out of date (I am sorry if that hurts). Sure it still works (that is how awesome we are in finding the right equipment), but it is antiquated. Think about the car scenario or any electronics (your iPhone perhaps), they are not meant to last forever. This again is another reason for that great relationship mentioned above.

We are humans too. We have families, and we are trying to make a living doing what we love. We are not perfect (not all of the time at least). We will do our very best to solve issues that arise and bring you the very best products for the very best prices and in return all you have to do is remember that, we are human too. We do not want to ‘work for you,' we want to partner to create a lasting union. So, remember when you text us at all hours of the night, we too have lives and will get to your question/issue as soon as we humanly can.

For your understanding in this partnership and mentioned elements mentioned above, we promise to deliver the very best products, system, and installation your budget can buy.

Wouldn’t it be great if our clients and potentials could sign this “bill of rights” before we entered into a long-term relationship? I can assure you that all parties would be happier if they heeded this advice. Make sure you are at least setting the right expectations for your clients, letting them know how your process works. This will often alleviate issues moving forward. (Not to say the client won’t forget and text you during Sunday dinner about the crisis of not being able to watch a recorded program which will end up being the cable company’s fault.)

Would you like to offer clients an AV prenup? What would you add? Tell me in the comments section below.
 
Heather L. Sidorowicz is the president of Southtown Audio Video in Hamburg, NY.
Heather L. Sidorowicz 

 

3 comment(s) so far...


Gravatar

Re: What If Your Clients Would Sign an AV Prenup?

Hi,
It would be wonderful if a client would sign that proposal! However,a client whether a little Job or big should always have explained (as you did) to them who you are,how long you have been in business and what they should expect from you. Also what you expect from them. Now it is the time to talk of their needs.

Leon Frank

By Leon frank on   6/6/2014 2:57 PM
Gravatar

Re: What If Your Clients Would Sign an AV Prenup?

Great article! We actually have a document we call our "Policies and Procedures" that explains many of these things, although it is much more formally written. I like your approach better! I think we will incorporate some of these things into a more personal document that we give to each client with their scope of work, etc.

Thanks for making my wheels turn! You ROCK!
Dana DeVance

By Dana DeVance on   6/9/2014 3:39 PM
Gravatar

Re: What If Your Clients Would Sign an AV Prenup?

This is a great candid article! Great idea and I like how you explain things. This too has my 'wheels turning' and I might try to incorporate a statement of sorts for our website.

Thank you!

By Jocelyn Butler on   6/10/2014 1:26 PM

Your name:
Gravatar Preview
Your email:
(Optional) Email used only to show Gravatar.
Your website:
Title:
Comment:
Security Code
CAPTCHA image
Enter the code shown above in the box below
Add Comment   Cancel 

 

Archive
<March 2015>
SunMonTueWedThuFriSat
22232425262728
1234567
891011121314
15161718192021
22232425262728
2930311234
Monthly
March 2015 (13)
February 2015 (11)
January 2015 (16)
December 2014 (12)
November 2014 (10)
October 2014 (19)
September 2014 (21)
August 2014 (13)
July 2014 (15)
June 2014 (12)
May 2014 (12)
April 2014 (14)
March 2014 (15)
February 2014 (14)
January 2014 (24)
December 2013 (11)
November 2013 (12)
October 2013 (15)
September 2013 (19)
August 2013 (18)
July 2013 (19)
June 2013 (12)
May 2013 (18)
April 2013 (17)
March 2013 (13)
February 2013 (16)
January 2013 (26)
December 2012 (9)
November 2012 (11)
October 2012 (16)
September 2012 (11)
August 2012 (15)
July 2012 (13)
June 2012 (8)
May 2012 (9)
April 2012 (10)
March 2012 (7)
February 2012 (11)
January 2012 (14)
December 2011 (5)
November 2011 (12)
October 2011 (8)
September 2011 (4)
August 2011 (7)
July 2011 (11)
June 2011 (12)
May 2011 (8)
April 2011 (6)
March 2011 (9)
February 2011 (10)
January 2011 (9)
December 2010 (4)
November 2010 (7)
October 2010 (4)
September 2010 (9)
August 2010 (7)
July 2010 (8)
June 2010 (12)
May 2010 (6)
April 2010 (8)
March 2010 (10)
February 2010 (11)
January 2010 (1)
December 2009 (6)
November 2009 (6)
October 2009 (11)
September 2009 (6)
August 2009 (4)
July 2009 (4)
June 2009 (5)
May 2009 (7)
April 2009 (9)
March 2009 (7)
February 2009 (9)
January 2009 (8)
December 2008 (9)
November 2008 (6)
October 2008 (7)
September 2008 (7)
August 2008 (3)
July 2008 (5)
May 2008 (1)
April 2008 (4)
March 2008 (3)
February 2008 (5)
January 2008 (2)
November 2007 (1)
October 2007 (4)
September 2007 (2)
August 2007 (3)
July 2007 (4)
June 2007 (6)
May 2007 (6)
April 2007 (4)
March 2007 (4)

 

Skip Navigation Links.
Skip Navigation Links.
download

What the AV Industry Can Learn from 5-Star Hospitality
Read More»
By John Sciacca

Extra! Extra! It is Now Okay to Buy 4K!
Read More»
By Heather L. Sidorowicz

Bill Anderson: A Story of a Friendship and Community
Read More»
By Bill Skaer

For Azione Members Business is Good and Change is Coming
Read More»
By Jeremy J. Glowacki

Why Every AV Integrator Should Have a Process in Place
Read More»
By Todd Anthony Puma

Slide Show
Slide Show

Audio Video Systems, Plainview, NY
Slide Show

Station Earth, Fergus, Ontario, Canada
Slide Show

Audio Command Systems, Westbury, NY
Slide Show

Evolution Video and Sound, Calgary, Alberta, Canada
Ea Sports Active Multiplayer Pack Review
Read More»
Fifa 14 Ut: Legendary Players Will Be Available On Xbox 360 And Xbox One
Read More»
The Ea Sports Active Review
Read More»
The Xbox Kinect Game List - Here Usually The Xbox Kinect Compatible Games
Read More»
Ncaa Football 07 (Xbox 360) Will Not Graduate An Additional Level
Read More»
10 Best Fitness Games For The Nintendo Wii
Read More»
Most Effective Paid Out Android Video Games
Read More»
Xbox 360 And The Ps3 Versions Of Ncaa Football 2010
Read More»
The 5 Most Beneficial Video Game Chairs You're Able To Afford
Read More»
Complete Wii Balance Board Game List
Read More»