Our industry often finds itself performing a
delicate dance in the way it markets itself. We
want to be forward-looking by promoting new
concepts, such as energy management, home
healthcare, and even something more trivial
(relatively speaking) like the move from home
theaters to family-friendly media rooms, yet in
the process we might be selling ourselves short.
I chatted with a friend of mine the other
day whose current role is selling a category of
products designed specifically for dedicated
home theaters. I guess you could fault the owners
of his company for putting all of their eggs in one
basket, but it must be tough when you’ve staked
your future on a specific segment of the business,
only to find the press, manufacturers, and even
your trade association promoting the “next big
thing” instead of what you’re doing.
I’m as guilty as the next guy. As a trade
publication it’s our job to “reflect” the industry
we represent while helping track trends that
are on the horizon. Often, however, we get
more fixated on the cool new thing, even if the
business opportunities for current technology are
just as viable right now in the right markets and
with the right clients. We talk a good game about
“integrating home healthcare AV,” or selling
“green AV” or the “smart grid,” but we have
to remember that most companies can’t change
their business models on a dime and have to stick
with what is making money for them right now.
Those of you that have weathered the
economic recession thus far have done so by
doing what you do best with less help and lower
margins than you’re used to having. You’ve
likely evolved your offerings gradually, rather
than chasing the latest technology fad.
Take, for instance, the subject of our feature
Bri-Tech president Brian McAuliff
is a gearhead at heart, but he’s never been a
sucker for the newest technology trends, just
because they’re new. McAuliff told associate
editor Lindsey Adler that he bases most of his
buying decisions on product reliability. He was
initially against iPods and tablets because he is
an audiophile, for instance. That attitude had to
change, of course, and now all of his systems are
fully integrated with mobile devices, and he loves
them, he said.
While everyone must adapt to the realities of
the home construction market decline, changing
technologies, and consumer tastes by selling
more multi-purpose rooms, simpler systems, and
lower margin offerings, savvy ESCs also know
that they can’t completely abandon an industry
hallmark like the high-performance dedicated
home theater, either. I do believe that when one
of your sales evangelists puts his mind to it, he can
still sell a client on a no-compromise dedicated
theater, even in these challenging times. The
money is out there, and so is the demand for
quality that is hard to match outside a dedicated
space. Try to be multi-dimensional as you evolve
for the future, but don’t sell yourself short on
what you can do today.