—My relationship with Alexa is complicated. On the one hand, she’s great at telling me the weather or setting a kitchen timer when I ask her ...More
The next time you bring a job candidate in for an interview, consider this: he or she is probably better trained at being interviewed than you are at conducting interviews.
Many of you built your businesses to cater to the needs and desires of Boomers. We’re at a critical inflection point now, however, and you need to start thinking about who your customers are now but a...
Until now, the only “value” your systems really added to a home’s worth was in the smiles they put on your clients’ faces. Now your hard work has the potential of putting a little money back in their ...
—Henry Clifford details some steps your company can take to improve customer satisfaction by following the example of the "Happiest Place on ...More
—As a business owner, chances are you spend your day making and executing plans.
As in any technical trade, continuing education is critical to maintaining a workforce of trusted advisors for end-user clients.
It’s his passion for pursuing the next big thing that seems to keep things fresh for Greg Margolis, whose 10-person integration company, HomeTronics, is celebrating its 30th anniversary this month.
In the day-to-day of your business, how often do you get to take a step back and really think big?
—EQ units increase your sales and your client contentment factor. Don’t let fear or ignorance stand in your way, here.
In an Omni hotel suite during CEDIA in October, Anthony Grimani provided a lengthy explanation of the design process and what makes Grimani Systems' speakers unique.
My purpose here is to help you pick speakers that will generally sound better in your installations, and will generate more client satisfaction, with less last-minute futzing by your technicians.
Have you ever wondered what engineering means to automakers?
—At the recent May Connections Conference in San Francisco, I listened to Amazon’s David Isbitiski deliver a keynote talk on “Accelerating Sm...More
When I started cyberManor in 1999 as a custom electronic integrator focused on providing home networks for our clients’ homes in the San Francisco Bay Area, I was intrigued by the possible integration...
The International Consumer Electronics show held in Las Vegas last month attracted greater than 170,000 attendees from more than 150 countries.
Twenty-one independent custom integration companies from the U.S. and Canada, with a collective revenue eclipsing $70M in 2015, will gather in Dallas, TX, January 27-28, to formulate personalized plan...
—Admit that you’re in the service business. Understand service is not the transactional side of your business, but the manner in which you co...More
The most common complaint I hear from dealers is, “The business isn’t fun anymore.”
I’ve visited dozens of dealerships that had installed a theater and vignettes in years past, and for the most part, their demo facilities were either hobbled, in disarray, or sheepishly converted into...
Client expectations have intensified in the past decade, putting increased pressure on your margins, workmanship, and timeliness.
—There’s so very little “custom” manufacturing being done in the custom integration business these days that a company like James Loudspeaker...More
The DaVinci Group has been thinking outside the box when it comes to forming partnerships to distribute its high-end audio products.
Excitement is building with EXPO 2015 just weeks away, so Residential Systems sat down with several of the industry’s most high-profile manufacturers to find out what they will be showcasing in Dallas...
Control4 has been putting in a lot of work lately to improve its dealer and end-user training to deliver the best results possible to its customers.
—Mike Detmer outlines some ways to recognize the red flags of emotional regression, and how to counteract them to better negotiate sales.
There are incredibly powerful ways to drive traffic to you–in effect, tilting the internet to your advantage–that are both easy and affordable.
Lean back, close your eyes and let’s take a magical metaphorical journey.
It’s hard to believe that attending a CEDIA Management Conference a decade ago could have changed my life, but it did.
—Sam Cavitt breaks down the significant influence that flooring can have on the performance of a private theater.
For a smaller room, a 5.1.2 configuration may be perfect. But a large room may require 24.1.10. The point is that the channels are now there when you need them.
The following is a recommendation of how to influence architects to consider a dedicated theater room early in the design phase.
Aside from the obvious goal of creating an environment that provides entertainment, excitement, and fun, the objective of designing a private theater should be to produce a room that supports the accu...
—iPoint, which launched as a grassroots business management software provider for the home technology market in 2013, has updated iPoint Cont...More
Legrand, known primarily in the custom channel as the parent company a growing list of home integration brands, including Nuvo, On-Q, Middle Atlantic, Vantage, and most recently, Luxul Wireless, has a...
In an Omni hotel suite during CEDIA, Grimani provided a lengthy explanation of the design process and what makes his speakers unique.
The survival of custom integration as a trade might be contingent upon the industry’s evolution into customer-centric service operations with a focus on personalized technology.