—This year’s Azione Unlimited fall meeting in Austin was another upbeat affair, but there were moments in the short time that I was there tha...More
A few companies went out of their way to express their support for custom integrators.
One of the most important business challenges left for our channel to solve is how to derive profits from client services, as margins on hardware sales continue to erode.
We took our family vacation a little earlier this summer because here in the Midwest most of the kids go back to school in mid-August.
—CEDIA 2017 felt busier and more crowded than prior years. It wasn’t the crowds, however, that stood out the most for me. It was the renewed ...More
Henry Clifford details some steps your company can take to improve customer satisfaction by following the example of the "Happiest Place on Earth."
—Scenario #1: It’s a hot, sunny day and you’re out mowing your lawn. Suddenly, you feel an extreme tightening of your chest so severe it take...More
One was just not enough.
Wayne Gretzky has been famously quoted for saying “You miss 100 percent of the shots you don’t take.”
CEDIA recently hosted a “Train the Trainer” class for the CEDIA Outreach Instructor program (COI), which enables trained members to teach courses on a variety of topics specific to the home technology...
—Dialog clarity is perhaps the most important performance aspect for audio systems, and compromised quality is a very bad thing. But how does...More
“Wow; my friends are going to be blown away!!!”
It’s January 6 as I write this, and I just talked to my tech editor, Chase.
If you play cheap content, it’s not going to sound good. This is just as important a part of the client education process as which button to press to turn the thing on.
—While every home should certainly have a robust wireless backbone, it will always be preferable to hard wire fixed intelligent electronic de...More
Gordon van Zuiden says that engineering and installing the best outdoor wired and wireless networking systems, networked cameras, gate control systems, outdoor theaters, lighting control, speakers, an...
As a residential custom integrator, our main focus is to maintain a rock-solid home technology experience for our clients.
Intelligent HVAC Systems Can Round Out Your Expertise
—When it comes to closing out a project, a detailed scope-of-work statement is one of the most important documents you can have in your arsen...More
How do you handle the topic of ongoing service and maintenance during your sales process?
If you were asked to define how you ensure a great experience for your clients, how would you reply?
They say the first step to recovery is admitting that you have a problem.
—Q&A With PowerHouse Alliance Member on Diversifying Your Work
The PowerHouse Alliance will soon launch its first white label line to help its collective of 12 distributors provide more price options and profit margins for integration partners while maintaining p...
At CEDIA 2016, Origin celebrated its two-year anniversary with new partnerships and nearly 40 new products. Residential Systems reached out to Burkhardt to learn more about this news.
There’s so very little “custom” manufacturing being done in the custom integration business these days that a company like James Loudspeaker really stands out.
—What is your message? Who do you want to be and why is it important to your audience?
Mike Detmer outlines some ways to recognize the red flags of emotional regression, and how to counteract them to better negotiate sales.
There are incredibly powerful ways to drive traffic to you–in effect, tilting the internet to your advantage–that are both easy and affordable.
Lean back, close your eyes and let’s take a magical metaphorical journey.
—“The client doesn’t need the latest and greatest right now.
Presenting the Truth to Discerning Clients
What motivates a client to own a private theater?
Private theater professionals share a singular goal: To have the opportunity to provide our best efforts to as many appreciative clients as possible.
—RTI’s now-shipping new programming platform combines time-saving automation with the complete freedom to design custom control experiences t...More
U.S. and Canadian distributor Kevro International recently introduced Monitor Audio’s sixth-generation Silver line of speakers, featuring trickledown technology from the brand’s new Platinum II series...
With the BluOS-equipped NAD line, customers can opt for a professionally installed, rack-based, hardwired audio solution–but with the reassurance that they can also easily expand their system later by...
iPoint, which launched as a grassroots business management software provider for the home technology market in 2013, has updated iPoint Control, its flagship business automation tool, in preparation t...
—Does this sound familiar? The client wants simplicity but asks you for solutions that you know will provide the opposite result. If you argu...More
How many different streams of revenue does your company have? One? Two? What would happen if one of them dried up? Are all of your eggs in one basket?
We’ve all had nightmare clients.
Taking Charge of Cybersecurity Through Awareness
—When business is good, it is easy to get caught up in daily “busy work,” tackling what is directly in front of you rather than creating a st...More
How an Employee Engagement Plan Can Improve Business
It’s 7:00 p.m. on Friday night, and it has been a long, busy week.
What will you do to prepare for your next encounter with a new client? How will you separate yourself the competition? Are you ready to divert a storm?