From the Editor More From the Editor>

IoT to the Rescue

May 31,2017 —How a Sensor Could Have Saved My Basement From Flooding

Little Gems From CEDIA Business Xchange

There are times when my favorite “aha” insights at industry conferences come from scripted moments during keynote sessions or “bold-print” presentations.

Another Comeback

As a Colts and Yankees fan, I have a couple of reasons to root against teams from New England.

From the Field More From the Field>

The Disney Treatment in Client Satisfaction

June 03,2016 —Henry Clifford details some steps your company can take to improve customer satisfaction by following the example of the "Happiest Place on ...More

Management More Management>

Inside the Rack Building Courses at CEDIA ‘17

May 10,2017 —One was just not enough.

Inside ‘Train the Trainer'

CEDIA recently hosted a “Train the Trainer” class for the CEDIA Outreach Instructor program (COI), which enables trained members to teach courses on a variety of topics specific to the home technology...

Control4 CEO Martin Plaehn on… the Journey to 2022

During a recent interview for a Residential Systems cover story, Plaehn was particularly impressive with his clear, detailed, nuanced vision of what he calls “the journey” that the industry is taking ...

Home Theater More Home Theater>

Total Audio Immersion

May 10,2017 —“Wow; my friends are going to be blown away!!!”

The Source Matters

If you play cheap content, it’s not going to sound good. This is just as important a part of the client education process as which button to press to turn the thing on.

Home Theater Yoga Moves

So a client comes to you and says, “I love movies from a lot of different eras, but there are so many different picture and sound formats!

InterNetworking More InterNetworking>

Comcast’s Xfinity App for Roku Hints at Great Things to Come

April 03,2017 —As a residential custom integrator, our main focus is to maintain a rock-solid home technology experience for our clients.

Frictionless Home Design

As a home technology integrator, one of the most important services that we provide our clients is a whole-house control system that best matches the control needs of each family member.

The Evolution of Voice Control

At the recent May Connections Conference in San Francisco, I listened to Amazon’s David Isbitiski deliver a keynote talk on “Accelerating Smart Home Adoption through Voice Control and Alexa.”

Back to Business More Back to Business>

The Customer Experience Equation

May 10,2017 —If you were asked to define how you ensure a great experience for your clients, how would you reply?

DIY Manufacturers: Meet Us in the Middle

If you are a maker of a DIY product, there’s ample opportunity for partnerships here. But if you’re looking for sustainable success with a professional channel, then there a few key things you should ...

Working Deeply

I recently finished a book titled Deep Work by Cal Newport.

Behind the Business More Behind the Business>

21st Century Distributing Talks Commercial Crossover

June 05,2017 —Q&A With PowerHouse Alliance Member on Diversifying Your Work

PowerHouse’s White Label Line

The PowerHouse Alliance will soon launch its first white label line to help its collective of 12 distributors provide more price options and profit margins for integration partners while maintaining p...

Two Years of Origin Acoustics

At CEDIA 2016, Origin celebrated its two-year anniversary with new partnerships and nearly 40 new products. Residential Systems reached out to Burkhardt to learn more about this news.

James Loudspeaker’s Custom Niche

There’s so very little “custom” manufacturing being done in the custom integration business these days that a company like James Loudspeaker really stands out.

Marketing More Marketing>

Defining Your Brand

July 29,2016 —What is your message? Who do you want to be and why is it important to your audience?

Getting More Clicks With Paid Ads

There are incredibly powerful ways to drive traffic to you–in effect, tilting the internet to your advantage–that are both easy and affordable.

Directing Traffic

Lean back, close your eyes and let’s take a magical metaphorical journey.

Theater Design More Theater Design>

Fact-Based Theater Design

May 31,2017 —Presenting the Truth to Discerning Clients

Giving Theaters Luxury Cred

Private theater professionals share a singular goal: To have the opportunity to provide our best efforts to as many appreciative clients as possible.

The Need for Transparency

Most of us understand that it is easy to overwhelm clients with too much information. But how do our clients know that we are making the right recommendations if we don’t substantiate them?

Going Forward More Going Forward>

NAD Electronics With BluOS: A High-Res Reintroduction

July 29,2016 —With the BluOS-equipped NAD line, customers can opt for a professionally installed, rack-based, hardwired audio solution–but with the reassu...More

iPoint Updates Business Management Platform

iPoint, which launched as a grassroots business management software provider for the home technology market in 2013, has updated iPoint Control, its flagship business automation tool, in preparation t...

Legrand’s Brand Strategy

Legrand, known primarily in the custom channel as the parent company a growing list of home integration brands, including Nuvo, On-Q, Middle Atlantic, Vantage, and most recently, Luxul Wireless, has a...

In the Field More In the Field>

Avoiding Toxic Clients

April 03,2017 —We’ve all had nightmare clients.

Marketing Measures More Marketing Measures>

Creating a More Cohesive Company

May 31,2017 —How an Employee Engagement Plan Can Improve Business

The Power of Preparation

What will you do to prepare for your next encounter with a new client? How will you separate yourself the competition? Are you ready to divert a storm?

Properly Valuing Your Services

When I owned my integration business, I was regularly asked how competitive my prices were, if my prices were similar to those online, if I would match the prices of big-box movers, and if it was bett...


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Photo GalleriesMore Galleries >
BP900 Family

The full BP900 speaker family

Full Shot

BP9060 Bipolar Tower Speaker

At the Base

A close up of the base of Definitive Technology’s BP9060 and its height-channel module

Logo Glamor

The iconic Definitive Technology logo.

From Above

Looking down at the Definitive Technology BP9060 Bipolar Tower Speaker

At Home

An example of the BP9060 speaker towers at home.

CS9080

The CS9080 component center channel speaker

CS9080 2

The back panel of the CS9080

CS9080 3

A width up shot of the CS9080

A90

The A90 component height modules

A90 Integrated

The A90 height module integrated with the BP9060 tower speaker