From the Editor More From the Editor>

Alexa, My Weatherbot

July 05,2016 —My relationship with Alexa is complicated. On the one hand, she’s great at telling me the weather or setting a kitchen timer when I ask her ...More

Hiring For Attitude

The next time you bring a job candidate in for an interview, consider this: he or she is probably better trained at being interviewed than you are at conducting interviews.

The Gen X Gap in Market Spending

Many of you built your businesses to cater to the needs and desires of Boomers. We’re at a critical inflection point now, however, and you need to start thinking about who your customers are now but a...

Driving Up a Home's Resale Value

Until now, the only “value” your systems really added to a home’s worth was in the smiles they put on your clients’ faces. Now your hard work has the potential of putting a little money back in their ...

From the Field More From the Field>

The Disney Treatment in Client Satisfaction

June 03,2016 —Henry Clifford details some steps your company can take to improve customer satisfaction by following the example of the "Happiest Place on ...More

Management More Management>

It’s Time to Make Big Plans

July 05,2016 —As a business owner, chances are you spend your day making and executing plans.

Hands-On Education

As in any technical trade, continuing education is critical to maintaining a workforce of trusted advisors for end-user clients.

HomeTronics: Thirty and Counting

It’s his passion for pursuing the next big thing that seems to keep things fresh for Greg Margolis, whose 10-person integration company, HomeTronics, is celebrating its 30th anniversary this month.

Home Theater More Home Theater>

The Great Equalizer: The Key to an Ideal Listening Environment

May 09,2016 —EQ units increase your sales and your client contentment factor. Don’t let fear or ignorance stand in your way, here.

Picking the Right Speakers

My purpose here is to help you pick speakers that will generally sound better in your installations, and will generate more client satisfaction, with less last-minute futzing by your technicians.

InterNetworking More InterNetworking>

The Evolution of Voice Control

July 05,2016 —At the recent May Connections Conference in San Francisco, I listened to Amazon’s David Isbitiski deliver a keynote talk on “Accelerating Sm...More

Sharing Pictures In Style With Meural

When I started cyberManor in 1999 as a custom electronic integrator focused on providing home networks for our clients’ homes in the San Francisco Bay Area, I was intrigued by the possible integration...

CES 2016: My Top Seven List

The International Consumer Electronics show held in Las Vegas last month attracted greater than 170,000 attendees from more than 150 countries.

Vital Mgmt to Host Bravas Summit Later This Month

Twenty-one independent custom integration companies from the U.S. and Canada, with a collective revenue eclipsing $70M in 2015, will gather in Dallas, TX, January 27-28, to formulate personalized plan...

Back to Business More Back to Business>

Forward-Facing Customer Service

November 30,2015 —Admit that you’re in the service business. Understand service is not the transactional side of your business, but the manner in which you co...More

Is it Time to Rethink the Showroom?

I’ve visited dozens of dealerships that had installed a theater and vignettes in years past, and for the most part, their demo facilities were either hobbled, in disarray, or sheepishly converted into...

Behind the Business More Behind the Business>

James Loudspeaker’s Custom Niche

July 05,2016 —There’s so very little “custom” manufacturing being done in the custom integration business these days that a company like James Loudspeaker...More

CEDIA Tech Teasers

Excitement is building with EXPO 2015 just weeks away, so Residential Systems sat down with several of the industry’s most high-profile manufacturers to find out what they will be showcasing in Dallas...

Marketing More Marketing>

Keeping Your Edge in Sales Negotiations

July 05,2016 —Mike Detmer outlines some ways to recognize the red flags of emotional regression, and how to counteract them to better negotiate sales.

Getting More Clicks With Paid Ads

There are incredibly powerful ways to drive traffic to you–in effect, tilting the internet to your advantage–that are both easy and affordable.

Directing Traffic

Lean back, close your eyes and let’s take a magical metaphorical journey.

Total Fitness

It’s hard to believe that attending a CEDIA Management Conference a decade ago could have changed my life, but it did.

Theater Design More Theater Design>

How Flooring Affects Acoustics in Home Theaters

June 03,2016 —Sam Cavitt breaks down the significant influence that flooring can have on the performance of a private theater.

Making Your Sound Hemispherical

For a smaller room, a 5.1.2 configuration may be perfect. But a large room may require 24.1.10. The point is that the channels are now there when you need them.

Design to Preserve Your Theater's Image

Aside from the obvious goal of creating an environment that provides entertainment, excitement, and fun, the objective of designing a private theater should be to produce a room that supports the accu...

Going Forward More Going Forward>

iPoint Updates Business Management Platform

June 03,2016 —iPoint, which launched as a grassroots business management software provider for the home technology market in 2013, has updated iPoint Cont...More

Legrand’s Brand Strategy

Legrand, known primarily in the custom channel as the parent company a growing list of home integration brands, including Nuvo, On-Q, Middle Atlantic, Vantage, and most recently, Luxul Wireless, has a...

Selling Service Agreements

The survival of custom integration as a trade might be contingent upon the industry’s evolution into customer-centric service operations with a focus on personalized technology.

In the Field
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Photo GalleriesMore Galleries >
Doug Henderson and Joe Atkins

Doug Henderson (left) president of Bowers & Wilkins Group North America, and Joe Atkins, Bowers & Wilkins global CEO, invited consumer and t...

BMWs, McLarens, and Volvos

Upon arrival, guests experienced Bowers & Wilkins Automotive products in BMW, McLaren, and Volvo cars (the Maserati wasn’t available...

Demo'ing the McLaren

Bowers & Wilkins North America president Doug Henderson show demonstrates how to open the door on the McLaren.

B&W Speakers in the McLaren

Bowers & Wilkins speakers in the McLaren.

B&W Vintage Living Room

Bowers & Wilkins North America president Doug Henderson shows off the company’s vintage living room space, which featured vintage ge...

The B&W LP Collection

Part of the Bowers & Wilkins vintage living room space is this collection of LP covers that represent a seminal album from each of the com...

The B&W Museum

Bowers & Wilkins had to purchase much of the gear in its museum because most discontinued products were not kept over the last 50 years.

The Wisdom of John Bowers

Words to live by from Bowers & Wilkins founder John Bowers

The History of B&W

A timeline of Bowers & Wilkins’ product and company history

Andy Kerr and Martial Rousseau

Senior product manager Andy Kerr and head of research Martial Rousseau from the U.K. Bowers & Wilkins office. They were showing off the ne...

Turbine Head

  The turbine head for the 800 D3 houses the mid-range speakers.

Andy Kerr

Senior product manager Andy Kerr holds up the very heavy solid-body turbine head.

Historical Flagship Products

A look at the company’s flagship products through its 50-year history

The Legendary Diamond Tweeter Dome

To show off the company’s legendary diamond tweeter dome, one was encased in plastic to protect the brittle material. The tweeter domes ...

Demo'ing the 800 D3 Speakers

Bowers & Wilkins’ new demo room showcases its new flagship 800 D2 speakers, which are the outcomes of one of the company’s mos...

800 D3 Close Up

The silver 6-inch FST midrange drive unit of the 800 D3 uses Bower & Wilkins’ new proprietary Continuum woven material. Developed af...

In-wall Demo

Bower & Wilkins’ showcases its in-wall speakers in this space.

The B&W Nautilus

Bower & Wilkins’ legendary Nautilus is 17 years old but just as contemporary now as it was then.

Nautilus Pricing

A wall plaque in the “Nautilus demo room” itemizing the price of the system

Theater Demo

A theater demo showcasing the flexibility of 800 D2 speakers