OneVision Offers Alexa-Enabled Tech Support

Voice-Enabled On-Demand Support Made Possible by Alexa-Powered Smart Homes March 15, 2017
Why This Matters

The skill is an exclusive offering provided through the OneVision platform that allows homeowners to request technology support by simply asking Alexa to reach out for help.

 
OneVision Resources, the company offering instant, 24/7 technical support, and proactive technology monitoring, is offering voice-enabled support via Amazon Alexa, Amazon Echo devices, and the OneVision’s Alexa “Tech Support” skill. 

The skill is an exclusive offering provided through the OneVision platform that allows homeowners to request technology support by simply asking Alexa to reach out for help. Within minutes of receiving the request, a OneVision Technology Specialist calls the homeowner to provide friendly and effective support.

“When we launched our services in 2016, we revolutionized the smart-home experience by providing instant, high-quality 24/7 support at no extra cost to the client,” said Joseph Kolchinsky, founder and CEO of OneVision. “By adding the Alexa Tech Support skill to our platform, we are delivering more meaningful and effective tech support that’s incredibly easy for consumers to access. Tech support is a critical component of today’s connected home and streamlining it is the first step in creating a lifelong relationship with clients.”


According to Kolchinsky, setting up the OneVision Alexa Tech Support skill can be done by homeowners without needing to schedule an appointment. Clients are provided with a code that they enter to link their Alexa with their OneVision Technology Manager. The client registers their home address, email, and phone number, enabling OneVision Technology Specialists to identify the client and reach out for support when a request is made through Alexa. All they need to say is “Alexa, tell tech support to give me a call.” 

Barney Miller, CEO of Barney Miller’s, a smart-home integrator supporting tens of thousands of homes in Lexington, KY, has been testing the skill in his facility. “We set up and tested the Alexa skill with the Amazon Echo in our showroom,” he said. “I said, ‘Alexa, tell tech support to give me a call’ and in about five minutes a OneVision Technology Specialist called our store to ask if we needed help. Our clients are going to love this method of getting help from our 24/7 technology support team. It could not be easier!”
 
OneVision is taking the experience further by integrating Remote Systems Management (RSM) tools into the process. Before reaching out to the client who asked for support, OneVision is able to use RSM tools to remotely identify potential problems by looking at recent system activity, creating an environment in which problems can be solved with minimal disturbance to the homeowner. 

“This evolution of the support experience is what the latest connected home wave was missing,” Kolchinsky said. “By making the support experience a painless one, technology becomes a less frustrating experience and more accessible to the majority of buyers.”
 
Watch this video to see the OneVision Resources Alexa Tech Support Skill in action. 
 

“By adding the Alexa Tech Support skill to our platform, we are delivering more meaningful and effective tech support that’s incredibly easy for consumers to access.”—Joseph Kolchinsky founder and CEO, OneVision

 

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