By Todd Anthony Puma January 27, 2015
Our clients expect us to stand behind the products we sell and the work we do, rightly so. I know it is tempting to try to charge for every little service call, but how would you feel if you put yourself in your customer’s shoes?
By Todd Anthony Puma January 21, 2015
Ten years ago when I first started out in this industry, it used to be that pretty much every job got the same remote – the URC MX850 (and later the MX980).
By Todd Anthony Puma January 13, 2015
Change is scary. I was beyond nervous when I pivoted my business toward Crestron-quality projects. But the change has been the best business decision I’ve ever made.
By Todd Anthony Puma January 06, 2015
With 2015 upon us, it’s time to look at the must-do’s for your business, in order to get the year off to a great start and make sure 2015 is even more successful than 2014.
By Todd Anthony Puma December 17, 2014
We’ve all gotten the call from a new client to do a project after the electrician or general contractor ran all the low-voltage wires. If it isn’t your job or profession, you shouldn’t do the work (unless you are doing it DIY at home).
By Todd Anthony Puma December 10, 2014
In the past 18 months as Crestron dealers, my company has been doing a lot more lighting and shading than I ever imagined possible, with AV becoming secondary. I’m beginning to miss AV, and that got me to thinking.
By Todd Anthony Puma December 03, 2014
Last week, one of my close friends Mark Feinberg, owner of Home Theater Advisors in New York City, had to have surgery on his knee for torn cartilage. This week’s blog is an interview with Mark about how he prepared himself, his business, his customers, and his employees for the surgery and his four- to six-week recovery.
By Todd Anthony Puma November 19, 2014
Winter arrived early in many parts of the U.S. this year, which means that if you haven’t put thought into your holiday business strategy, now is the time. For custom integrators there are so many things to consider around the holidays, from business building to servicing existing customers. (Image via Atomic Imagery | Digital Vision | Getty Images)
By Todd Anthony Puma November 12, 2014
With the passing of George Feldstein last week, it got me to thinking about succession planning. (Image via Thomas Barwick | Stone | Getty Images)
By Todd Anthony Puma October 29, 2014
With the constant pace of change, we have to keep up with new technologies (streaming media), new categories (networking), and new companies (Pakedge, Cisco, etc). But as our companies grow, we must reassess what sort of product offering works best for our businesses and our customers. (Image via Duke Energy | Flickr)