By Todd Anthony Puma November 27, 2013
One of the banes of our business is that every job is a new project, a
new home, a new client, a new sale. It can be draining, both emotionally
and economically to be constantly selling. It can take away from
building the operations of your business and achieving operational
excellence because you are spending more time selling new business than
working on improving your business processes.
By Todd Anthony Puma November 20, 2013
The beauty of being an integrator and moving into a new home is that I
get to do whatever I want for AV and electronics. The curse, however, is
I’m always trying different solutions on myself because I’d rather be
the guinea pig than my clients. I’m currently in the process of
finishing off my home’s unfinished basement and creating my dream
By Todd Anthony Puma November 13, 2013
Have you ever gone to hotel or to a restaurant that your friends have
been raving about and thought it just wasn’t all that? Or had a friend
come back from a great local shop that you love, only to have them say
it wasn’t the greatest? Or how about when you deliver your same great
service to a client, but have them end up unhappy or dissatisfied?
By Todd Anthony Puma November 06, 2013
We’ve been hearing about recurring monthly revenue a lot in the past
several years, and while I always understood the upside, the benefits of
RMR really hit home with me a few weeks ago when I was on a job site at
a client’s home with a security firm.
By Todd Anthony Puma October 29, 2013
We all need complementary services to our core AV business: networking, electrical, design, programming, etc. There are several ways this can be accomplished.
By Todd Anthony Puma October 23, 2013
My wife and I went to Disney World this past weekend, and I couldn’t
believe the level of quality in everything we experienced, from the AV
to the service in general. Not once was I let down. And it struck me
that we simply can’t let our clients down when it comes to customer
By Todd Anthony Puma October 16, 2013
Wall Street banks will spend millions of dollars to improve transaction
speeds by milliseconds. Industrial manufacturers (think auto,
electronics, heavy equipment) spend millions and invest thousands of
man-hours to improve productivity and reduce waste by a fraction of a
percent. As an industry are we putting forth enough effort and thought
into improving the speed and reducing the waste on our installs?
By Todd Anthony Puma September 18, 2013
Last week I was walking through an estimate with a new client and I got a
comment that I hear frequently, and I think is totally wrong. The
client said something along the lines of, “I don’t really care what
speakers we use; they don’t matter much, so just put in something
By Todd Anthony Puma September 11, 2013
I have been lucky enough to have a great lead installer with me for
seven years now. Jason is a one-man show. He can run wire, mount TVs,
install speakers, terminate cable, connect up components, and build
racks on his own. I can send him out on a job with a description of what
needs to be done, and he will execute flawlessly. However, I’ve been
through a few other installers as well and they just didn’t cut it.
By Todd Anthony Puma August 28, 2013
One of the first things that I am often asked on walk-throughs with
potential new clients is whether or not I will install a streaming music
system or “something like Sonos” in their home. They (and I) want it to
be dead simple, integrate with the rest of the system, and give them a
lot of musical options.