Author: Created: 1/15/2013 7:59 AM
By Todd Anthony Puma July 30, 2014
It happened again just last week. A client that swore up and down that he didn't want a dedicated remote because, "Why would I spend $700 for a remote when I can just use this old iPhone that I have lying around and only pay $100 for the license?"decided a month later that he needed me to come to his house to program and provide a new wand-style remote.
By Todd Anthony Puma July 16, 2014
I spoke with my friend Mark at Home Theater Advisors to get his thoughts and perspectives on what he wants to get out of the CEDIA EXPO 2014. I want to share his plan with the rest of you. 
By Todd Anthony Puma July 02, 2014
Recently, Crestron Electronics released its CEN-NSP-1 network streaming player. We just received ours and wanted to provide my first reactions to the unit.
By Todd Anthony Puma June 18, 2014
We all have (or should have) clear customer service protocols in place to ensure every customer interaction is a great one. Our reputation means the world to us, and there is no faster way to harm this valuable asset than to drop the ball in a customer interaction.
By Todd Anthony Puma June 04, 2014
I implore you all to have the retirement you’ve dreamed of and that you’ve earned. Don’t think it’s something you can do tomorrow while you build that addition on your home today.
By Todd Anthony Puma May 28, 2014
Social media is not just a marketing tool to clients and other trades, it is a great way to identify people in our industry who you can relate to and who would be a great addition to your formal or informal network.
By Todd Anthony Puma May 07, 2014
How can you maintain contact with clients without spending your entire night making phone calls or sending emails? It isn’t too hard. First, you need to develop categorizations based on various factors. 
By Todd Anthony Puma April 29, 2014
Have you ever seen those Asian restaurants that serve sushi, Chinese and Thai food all from the same kitchen? Have you ever tried one? Has it been any good? Typically when a person or a company tries to be everything to everyone, they don’t do any one thing exceptionally. The same is true in the custom integration business.
By Todd Anthony Puma April 15, 2014
In our business, how can we expect our clients to invest $5,000-$100,000 or more in an AV or automation system with just a written proposal in front of them?
By Todd Anthony Puma March 19, 2014
I love springtime. Not only is the weather getting nicer, but it is a great opportunity to sell some outdoor AV gear. Even better for me, during the winter months most of my work is in Manhattan, with a two-plus hour commute each way, expensive bridges and tolls, lots of gas, $40 parking, and difficult building regulations to work with.

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