In our Coping with COVID-19 series, Residential Systems is interviewing manufacturers to discover how they’re handling the COVID-19 crisis and how the pandemic has impacted their businesses.
Frank DeFilippis, general manager of custom integration at DISH, discusses the organization’s response to COVID-19.
RESI: Have you pivoted your business strategy in response to COVID-19? If so, how?
FRANK DEFILIPPIS: DISH is working to ensure that our customers and team members remain safe, healthy, and connected to vital news and information as the nation responds to COVID-19. We are proud to offer a variety of content options on both DISH TV and SLING TV, including free channels, to help keep Americans informed and entertained as they stay indoors and do their part to slow the spread of the Coronavirus. We also realize the unprecedented impact this is having on businesses across the country and are committed to working with our partners to provide meaningful solutions that will bring relief during this time of need.
RESI: How have your day-to-day operations changed during this time?
FD: DISH’s operations continue, however, we have taken several steps to support our customers and employees, including:
- We have shifted many roles that can be performed remotely to a “work at home” model.
- For teammates who are unable to perform their essential duties from home, we’ve implemented practices to help maintain social distancing and increased sanitization in all facilities.
- Our technicians are taking extra precautions when visiting customers’ homes—including wearing gloves and facemasks, not shaking hands or handing off devices, and sanitizing areas as they go.
Our Concierge Team remains open to custom integrators and available to assist with technician scheduling, system design and product support. Our hours of operation are unchanged and we are open from 7 a.m. to 9 p.m. MT, every day.
RESI: Have you implemented any virtual training/education resources for integrators?
FD: Yes, DISH has virtualized its annual Team Summit, which is a multi-day gathering of our retail and commercial partners where we share updates on what’s happening across the business. The educational and training component of the event is available online through the first week of June.
RESI: What has been your largest leadership success during this time?
FD: DISH provided the majority of our wireless spectrum to mobile carriers at no cost, helping enhance networks and improve connectivity for Americans.
RESI: How do you think business will change post-COVID-19?
FD: We expect the demand for TV content and wireless connectivity among U.S. consumers to continue to grow, and DISH is well-positioned to satisfy these trends with our existing and future products.
RESI: Anything else you’d like to add?
FD: DISH would like to recognize our custom integration sales partners for their resolve, leadership, and creativity as essential businesses, serving luxury residential and commercial customers around the country. We are proud to work with such an incredible network of dealers.
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