Colorado vNet will formally operate under the new company name 3vNet Inc., effectively immediately.
The rebranding follows the completion of the purchase of Colorado vNet Corp, led by company CEO Mike Anderson, in April 2012.
“The name 3vNet is a natural fit for this brand,” said Anderson. “We understand the ups and downs the brand has had over the past few years and we want our dealers to know that we recognize that and will use it as the foundation for going forward. Keeping the past top of mind will keep us humble and make us work harder to make things better. The third generation of this brand will be different than the previous two and 3vNet customers will soon see the benefits of our efforts. Key factors in the strategy to move forward are: a more open architecture; new pricing strategies; increased product development efforts; and, more and better training. These efforts will combine to ensure our customers will receive the best this industry has to offer.”
As part of the rebranding strategy, 3vNet says that it is driven by a renewed commitment to customer service. The company has already doubled its tech support team to provide customers with an even greater level of support.
Operations in New Hampshire and Colorado are being consolidated into a single location in Orlando, FL. This consolidation will streamline internal operations, reduce overall costs and provide a greater pool of talent to support the aggressive growth of the engineering and software development teams, according to the company.
The new 3vNet headquarters are located at:
2400 Sand Lake Road, Suite 600
Orlando, Florida, 32809
Main: (800) 987-8638
Support: (888) 864-0303
Key team members from Colorado and New Hampshire will continue with the company and will be relocating to Orlando over the coming months. In the meantime, the company will utilize available technologies to make the transition appear seamless to dealers.
The servers that support existing systems and the commissioning of new systems have been located to a new secure site with 24/7 maintenance and support. Additionally, the management of 3vNet is investing heavily in the company’s infrastructure to ensure its support programs are made more readily available to customers.
In addition, 3vNet is rolling out a new pricing structure for its products that enables dealers to be more competitive and provides homeowners with a more affordable solution for total home control, the company says.