Capitol, a consumer electronics distribution source for residential systems, light commercial contractors, and resellers, has joined forces with Consumer Priority Service (CPS) to allow their customers to offer end-users extra protection for their new CE products.
CPS extends warranty coverage for virtually all high ticket consumer purchases ranging from high-end consumer electronics to computers to major appliances and more. The company offers on-line control, allowing users to access information on their service plan, including updating that service plan’s information and scheduling and tracking the progress of service calls or claims.
“In 2014 alone, the U.S. extended warranty market reached $39.5 billion, with an average growth of 7.33% per year for the past six years,” said Curt Hayes, president and CFO of Capitol. “Clearly, consumers are willing to invest in extended warranties, especially for big-ticket items, just as long as the provider is reliable and squarely focused on customer service.”
Under the terms of the new agreement, Capitol now offers its dealers CPS programs for audio and video products including AVRs, televisions, displays, and more.
“Every CE sale represents a significant investment for end-users, so it only makes sense for them to back up their new products with cost-effective warranty extensions that in effect ensure peace of mind long after the standard warranty is expired,” said Hayes. “CPS is an industry leader because the company is quick to respond to all their clients’ needs, from dealers to consumers. It’s a trait they share with Capitol, and we couldn’t be happier to have them on board.”