Hauppauge, NY–Electrograph Systems has opened the doors to a new factory-authorized service center in City of Industry, California (Los Angeles area). The company added the new service center following the acquisition of International Computer Graphics (ICG) in June 2006. With an existing service center on Long Island in New York, the Los Angeles location enables Electrograph to provide complete value-added coverage to its reseller customers nationwide.
“The expansion of our services division is an important component of our strategy as a value-added distributor,” said Electrograph CEO, Alan Marc Smith. “As part of our integration of ICG, we are introducing many aspects of our VAD model into their business and the service center is one of the steps in that process.”
“We’ve listened to our customers in round tables and through our sales organization and one constant theme is the need for high quality service providers in the marketplace,” said Sam Taylor, president of Electrograph Systems. “Electrograph wants to provide more than just a box to our resellers – we are expanding our value-added repair services to help our resellers increase their customer satisfaction and retention.”
Electrograph’s service authorizations include manufacturers such as Pioneer, Panasonic, NEC, Philips, LG/Zenith and Samsung.
For more information, visit www.electrograph.com.