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Help Lightning Acquires Fieldbit

With Fieldbit, Help Lightning customers will benefit from access to additional capabilities to enable real-time, expert-led problem solving.

Help Lightning, a provider of remote visual assistance software, announced today the acquisition of Fieldbit, an augmented reality-enabled platform known for its knowledge sharing, remote collaboration, and workflow automation capabilities supporting both expert led and self-help solutioning.

Help Lightning – Fieldbit

Help Lightning is an innovator in the application of augmented reality for use cases that deliver positive outcomes in industries such as complex medical equipment and telecommunications. According to Gartner, “by 2026, 75 percent of capital-equipment-intensive industries will use AR as a key component for cost reduction/avoidance among frontline workers.” With significant category growth expected over the next the years, the acquisition of Fieldbit will provide the broadest and deepest value creation for its growing list of global enterprise customers.

“Today’s announcement represents another exciting milestone for Help Lightning and more good news for our more than 200 customers who benefit every day from our AR-enabled solution,” says Gary York, CEO of Help Lightning. “The acquisition of Fieldbit is an important step in fulfilling our vision to provide instant access to expertise, delivering dramatic improvements in first time fix rates, resolution times, and customer satisfaction.”

With Fieldbit, Help Lightning customers will benefit from access to additional capabilities to enable real-time, expert-led problem solving while also supporting a variety of self-help scenarios. The combined solution will include a set of capabilities such as:

  • Remote video collaboration and technical support
  • 3D annotation
  • The industry’s only Merged Reality feature
  • Knowledge capture and share
  • Work instructions including operational and safety procedures
  • Augmenting real-time data from IoT platforms

With this acquisition, Help Lightning improves support for the ever-expanding needs of enterprise customers who depend on its services, including leading brands like Ricoh, Bunn, and Becton Dickinson. Fieldbit brings depth and breadth in comparison to other solutions on the market, allowing the combined power of these two industry leaders to successfully meet the needs of today’s global enterprises. Fieldbit has a strong roster of successful customers including large enterprises such as BP, Emerson, and Veolia.

“From the beginning, our vision at Fieldbit has been to be at the forefront of technology so we can provide the most advanced AR solutions for our customers,” says Evyatar Meiron, CEO of Fieldbit. “With our strong footprint in the energy, utilities, and manufacturing industries, and together with Help Lightning’s ability to create and expand customer value, we are now able to bring unparalleled expertise and powerful capabilities to create positive outcomes for our customers.”

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