Help Lightning is introducing a virtual expertise product to CEDIA member integrators and vendors. The company’s patented technology merges two real-time video streams so experts can virtually reach out and touch what their customer or technician is working on. With Help Lightning, integrators will be able to solve customer problems while adhering to safety standards that limit person-to-person exposure.
“We think that offering it free for 60 days is a good way to kick start your way toward the Covid-19 recovery by differentiating yourself to your customers now, when they need you the most,” says Mike Giffin, vice president of business development for Help Lightning. “Reasonable customers may understand if you can’t deliver during the current epidemic; but they’ll be disappointed. On the other hand, if you’ve made the effort to figure out how to safely provide contactless virtual expertise to help them, they’ll be surprised and delighted. You’ll almost certainly make them promoters of your company—and customers for life.”
“We’re delighted to bring our members this great and timely offer from Help Lightning,” adds Wendy Griffiths, CEDIA’s vice president of engagement & global development. “CEDIA’s ethos is about high standards and professionalism. This software enables companies to give the quality assurance of a level of work being done, by enabling business owners and team leaders to remotely check work and save valuable time and resources traveling to each job site.”
Help Lightning requires no new investment in hardware and no digital content creation; it works with iOS and Android mobile devices or with Google or Safari browsers on a laptop.
To learn more about Help Lightning and the special offer for CEDIA members, go to http://go.helplightning.com/cedia-2020.