ihiji has implemented new features and added Crestron I2P certification to invision, the company’s cloud-based remote support system.
With changes to the invision user interface and system, ihiji has added enhanced diagnostic and remote maintenance capabilities. Access through iPad, iPod, iPhone, and Android devices has been upgraded with a non-flash based system map, which gives dealers device status by physical location. Additional troubleshooting functionality is available to view each device’s status, then reset, reboot, or repair it either remotely or via an onsite service call.
A geographical client map that pinpoints each dealer’s active client sites and reports device status on a national map has also been added, with a new fully-interactive version available. Outages or issues with internet, cable, or telephone are now identifiable remotely.
In addition, ihiji has developed and deployed a custom Crestron module, which enables remote two-way monitoring of RS-232, IP, Zigbee or Cresnet devices within the ihiji invision application. Any number of devices can be configured behind the Crestron processor to send values to the invision system, where parameters for notification and the proper contacts can be configured.
To provide dealers with greater flexibility in pricing an invision system for clients of all sizes, ihiji now features six pricing tiers.
“With these new enhancements, our Crestron integration module and forthcoming AMX and Control4 modules, and enhanced security integration, we are able to provide the category’s most robust solution,” said ihiji principal and co-founder Michael Maniscalco. “The solutions we are delivering today are just the beginning, what’s coming down the pipeline is impressive.”