Ihiji has begun offering compatibility with Control4 home automation systems and ZigBee devices, enabling dealers to approach new or existing clients with what the company calls a "proactive remote monitoring and support solution."
Ihiji can now be integrated with Control4 systems.
Ihiji's invision system features cloud-based remote monitoring and support, enabling 24/7 two-way communication with control, entertainment, network, HVAC lighting products, and more. The system is designed to reduce servicing costs and increase system reliability while allowing dealers to earn recurring revenue through the implementation of service contracts, according to the company.
“Control4 has long held the view that in order to drive home automation adoption, everything in the home must work together,” said Eric Smith, CTO and co-founder of Control4. “The ihiji invision system will help our dealers provide higher levels of customer service and reduce the cost of their support infrastructure by proactively monitoring system interactions and reporting any deviations.”
ihiji developed invision from the ground up, allowing for the addition of features and enhancements without third-party licensing fees.
“Dealers will now be able to monitor many aspects of Control4 installations with ihiji invision, including ZigBee devices,” said ihiji president and co-founder Stuart Rench. “This represents a significant opportunity for all Control4 and ihiji dealers. They can now approach new or existing clients with a proactive remote monitoring and support solution that integrates easily and ensures improved system reliability and performance through extended device visibility.”
Dealer response has thus far been positive.
“We have been installing ihiji invision more and more, as it builds significant value into our service offering," said 2010 MVP Control4 dealer Keith W. Harrison, of Total Home Technologies in Roseland, NJ. "ihiji invision not only details important information about our systems, it also allows us to deliver a more reliable solution for our customers, day-in and day-out. It gives us a strategic edge and makes us look like heroes.”