Krika, a France-based supplier of network management solutions and services for home technology integrators, has announced the launch of a white-label after-care partnership program named Krika Concierge. The program provides home technology integrators with the tools required to improve their after-care quality and profitability, all under the brand of the integrator’s own business.
Realizing that remote supervision technology alone isn't enough to transition dealers to stress-free and profitable after-care, Krika Concierge provides its partners with a white-labeled 24/7 first-line support helpdesk for end-user support requests, after-care plans, marketing materials, terms of service, and other procedural and legal documentation.
Krika Concierge 24/7 support desk aims to solve a significant proportion of the most common client support issues through simple fixes and workarounds, while de-escalating and handing unsolved tickets to the integrator to follow up with on a chargeable “time and materials” basis. The service is entirely “white-labeled,” with Krika Concierge remaining invisible to the end-user. And unlike similar platforms, the integrators keep full control of invoicing their own clients, for both RMR and second-line (dealer) support. Krika Concierge also offers marketing and business support to integrators to help them through the process of setting up a service program.
In conjunction with the new offering, Krika has also announced the planned launch of a new website — www.krika.io — with a brand-new look and feel and a new technology partnership with Domotz, which will become the new back end provider for Krika's cloud monitoring services. With the ability to leverage diagnostics data from hundreds of millions of devices detected by Domotz, and with call centers in U.S. and Europe, Krika Concierge are in a unique position to offer a truly unrivalled quality of support to its partners and their clients.
“We see a big opportunity in the CEDIA channel to utilize our expertise in helping home technology integrators deliver better services,” said Bruno Napoli, CTO and co-founder of Krika. “We are proud and excited to launch Krika Concierge which we believe will significantly increase the quality of life, profitability and customer satisfaction levels of our partners. Using Domotz as the primary technology engine for Krika Concierge lets us focus our energy on providing valued and necessary support services, rather than continuing to maintain and develop our own platform.”
The popular legacy Krika cloud monitoring service will continue to work indefinitely, while legacy users will have an opportunity to easily switch to the Domotz platform.
Krika also confirmed that it has received external funding to support the expansion of its team outside of its original founders. The Krika Concierge service is scheduled to go live in November 2017 and will be operational 24/7. The service will be available both in the U.S. and the UK.
More details and information will be available at CEDIA 2017 at Krika's booth 2115.