Legrand | AV and Xyte, an AI-powered device-management cloud platform, have jointly announced an expansion of Legrand | AV’s RackLink Cloud platform, enabling broader support of third-party audiovisual and unified communication devices via Xyte’s Connect+ ecosystem.
Building on the long-standing collaboration between Legrand | AV and Xyte, including a 2025 initiative that connected multiple Legrand | AV product lines to the Xyte cloud, the RackLink Cloud is now evolving into a vendor-agnostic solution. Through Xyte’s Connect+ ecosystem, a vendor-agnostic platform unifying AV, UC, and IT device management within a single cloud environment, RackLink Cloud users can monitor and control not only Legrand | AV devices but also a wide variety of third-party devices within a single interface. This unified, multi-vendor approach eliminates siloed monitoring tools by bringing disparate devices together under one infrastructure, helping reduce downtime, streamline workflows, and improve user experiences for enterprise customers and integrators.
The expanded RackLink Cloud also introduces a range of new capabilities to drive smarter, more proactive operations. Key new features include:
- Multi-vendor device support: Users can seamlessly integrate and manage devices from numerous third-party AV and UC manufacturers alongside Legrand | AV’s own products through a centralized cloud dashboard.
- Intuitive workflow automation: Administrators can design and deploy automated workflows for routine tasks and device events with ease. From scheduling system power cycles to triggering alerts or remedial actions when certain conditions are detected, RackLink Cloud’s automation tools help eliminate manual processes and ensure consistent, efficient operations.
- Enhanced analytics: New data reporting and analytics tools provide deeper insight into device performance, usage patterns, and system health. Real-time and historical data visualizations enable IT and AV teams to make data-driven decisions that improve reliability and optimize energy usage. These analytics enhancements give organizations greater visibility into their AV/IT ecosystems to support continuous improvement.
- AI Teammate features: RackLink Cloud now embeds Xyte’s AI Teammate virtual assistant, delivering context-aware recommendations and guided diagnostics. These tools help technicians identify potential issues earlier, streamline troubleshooting, and proactively maintain system performance, significantly reducing downtime.
For more information, visit www.legrandav.com and xyte.ai.
