Nuage Nine Adds to Remote Monitoring Services

Nuage Nine Inc. is offering new features that expand its technology in the remote monitoring and management market to include remote configuration management, configuration tools management, and real-time configuration information back-up. The Nuage Nine solutions, launched this past September, provide monitoring, er
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Nuage Nine Inc. is offering new features that expand its technology in the remote monitoring and management market to include remote configuration management, configuration tools management, and real-time configuration information back-up.

The Nuage Nine solutions, launched this past September, provide monitoring, error discovery and resolution, and error prediction for digital home devices. The new Configuration Gateway, available with version 2.0 of the product, extends Nuage Nine’s remote capabilities to include robust configuration management. This means that electronic systems contractors can now log in to customer sites from any device in any location and no longer need visit the customer’s homes to change the configurations and set-up of devices.

Using the new tools, the Nuage Nine monitoring appliance becomes a remotely accessible configuration gateway enabling programming and configuration of both IP and RS232 attached devices at customer locations. Access is via any browser, so ESCs can utilize this capability from smart phones, iPads, PCs, or Macs with connectivity being provided over a secure, encrypted connection which requires no changes to customer firewalls.

The Configuration Gateway allows ESCs to remotely run all the industry standard toolboxes from control companies such as AMX, Control4, Crestron, and Lutron, while also providing terminal- and web-based access to all the intelligent devices, for example receivers, projectors, network devices, control and computer systems, within the client site.

Drag and drop capabilities enable current configuration files to be loaded onto the Nuage Nine appliance. All data, including program modules and configuration files, can be stored on the appliance and are automatically backed up to the Nuage Nine central system, providing a secure central repository for customer configuration data.

“We’ve seen a tremendous response to our state-of-the-art remote monitoring and management solutions,” stated Vaughn Petraglia, president and CEO of Nuage Nine. “The remote configuration tools will further expand the number of tasks that [ESCs] can complete remotely which means they can be more efficient and profitable. They now have one platform for configuration, management, and monitoring. Our customers that have tested the Configuration Gateway now use it daily and have seen the power in remote configuration management.”

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