One Firefly Offering Free Trial of Live Chat Service One Firefly has launched a free trial promotion for its Lead Concierge service.RS Staff ⋅ Nov 30, 2016 One Firefly has launched a free trial promotion for its Lead Concierge service. Lead Concierge is the agency’s personalized live chat service aimed at helping integrators engage with website visitors in a thoughtful, intelligent manner. The service aids technology integration professionals to capture the attention of visitors to their website, provide customers with instant answers to their questions, and increase conversions by engaging qualified leads. “This promotion will allow technology integrators to experience the benefits of Lead Concierge free of charge for 30 days with no contract or setup fees required,” said Ron Callis, CEO of One Firefly. “We are extremely confident they will see the value of the service during that time.” Interested parties can sign up for the limited-time promotion via One Firefly’s website utilizing the coupon code LCFREETRIAL. Both the Tier 1 and Tier 2 options of the service are covered under the promotion. While live chat services are becoming more and more abundant, Lead Concierge is the only live chat service manned by experts in the custom integration and security industries. Lead Concierge is staffed by One Firefly’s USA-based personnel who operate on behalf of their customers via the custom branded chat window on a client’s website. The chat window will generally be placed in the lower right corner of a client’s website and may remain passive or can actively pop up after a predetermined time and invite the visitor to ask a question. Lead Concierge was recently presented with Residential Systems/TWICE 2016 Best of Show Award.