One Firefly has unveiled two solutions designed to help integrators elevate their marketing, enhance their client experience, and drive measurable growth. Introducing ConciergeIQ and Luxepost — two tools that merge intelligence, creativity, and performance to help integrators stand out and succeed in today’s crowded marketplace.
ConciergeIQ
ConciergeIQ is One Firefly’s next-generation, AI-powered live chat platform purpose-built for AV and integration professionals. Replacing the company’s long-standing Lead Concierge service, ConciergeIQ combines proprietary AI, live human support, and proactive knowledge management to create an ever-learning, brand-consistent customer experience. The platform delivers instant, accurate responses around the clock — backed by real humans who step in whenever empathy or expertise is needed.
This innovation was recently recognized at CEDIA Expo 2025, where ConciergeIQ earned a Best of Show Award from Residential Systems. The honor celebrates products that exemplify innovation, performance, and value within the custom installation industry, underscoring ConciergeIQ’s role as a category-defining solution in digital engagement.
The result is a powerful new way for integrators to connect with their website visitors 24/7, transforming everyday traffic into meaningful conversations and qualified opportunities.
Luxepost
Luxepost by One Firefly is the first fully managed direct mail marketing system built exclusively for technology integrators. It reinvents what was once an old-school tactic into a modern, data-driven growth engine that positions dealers as luxury lifestyle brands in their local markets.
Every campaign is designed, managed, and optimized by One Firefly’s team of experts — from luxury 6×9 postcard creative to exclusive targeting, QR-coded landing pages, call tracking, and ROI reporting. Each dealer enjoys list exclusivity within their market, protecting their share and ensuring their message reaches the right audience.
In short, Luxepost is direct mail that performs — turnkey campaigns that feel high-touch to homeowners and effortless to integrators.
For more information, visit www.onefirefly.com.
