OneVision Resources, provider of smart home support services, has introduced its new 20/20 support program. Designed to enhance technology experiences for consumers, the program aims to unite the industry by bringing together manufacturers, software providers, remote systems management (RSM) platform providers, service providers, and trade organizations to work with OneVision Resources in providing consumer support.
Following the launch of OneVision’s flagship offering, Integrator Service Desk (ISD), at CEDIA 2016, this new program reinforces the organization’s goal of enhancing the consumer technology experience through faster and more knowledgeable service.
“The 20/20 program is a collaboration between OneVision Resources and the CEDIA industry based on the premise that a better consumer experience in the home will lead to a better business environment for everyone,” said OneVision founder and CEO Joseph Kolchinsky. “The entire industry benefits from fast and friendly end-user support, so we’re working together with manufacturers, RSM platform providers, software developers, service providers, and industry organizations to create the best experience possible. Although we're starting with 20 of the top names in the industry, our goal is to have active participation across all brands and organizations.”
The founding group of 20/20 participants consists of manufacturers Lutron, ELAN, SurgeX, Josh.ai, Luxul, and Dana Innovations; software providers D-Tools, iPoint, and Portal; RSM platform provider Ihiji; service providers PanTech Design, WhyReboot, RAYVA, Johnnie & Co., and One Firefly; trade organizations Azione Unlimited, HTSA, and BRAVAS; and CEDIA, the custom electronic design and installation association, with public relations support from KMB Communications.
CEDIA CEO Vin Bruno said that as the industry continues to evolve, programs like OneVision’s 20/20 are critical to making sure that tomorrow’s technology manager is prepared to meet the needs of the modern family. “As an industry, we are no longer just technology integrators,” he said. “Instead, we are becoming an industry of technology managers. This requires a dedicated focus on service and can benefit from industry support. If we transition successfully, we will grow existing revenue streams and create new ones.”
One of the key tenets of the program is working together to improve OneVision’s Instant Triage services, already used by home technology professionals nationwide to provide instant, 24/7 support and monitoring services to their clients. The 20/20 platform enables participants to help OneVision and home technology integrators deliver Instant Triage and intelligent service to technology users more easily, armed with even more extensive knowledge about the products and systems installed. In addition to the information gleaned from providing support directly to end users, each company will receive co-marketing opportunities to share their brand’s story with the OneVision partner network, co-branded press releases provided through the OneVision network, and presence on the OneVision website in the form of a logo, description, and link.
Additional benefits are tailored toward the company’s offerings, whether they are a manufacturer, software provider, RSM platform provider, service provider, or trade organization.
“Lutron is committed to providing world-class lighting and shading control solutions, and OneVision is committed to delivering outstanding post-installation support services by working together to provide the ultimate end-user experience,” said David Weinstein, VP of residential sales at Lutron Electronics. “Instant response, 24/7 availability, and proactive monitoring of critical systems in the home is something the modern family expects. We’re thrilled to be a founding member of their 20/20 program, and equally excited to support our dealers’ interest in this program for the mutual benefit of our residential homeowner customers.”