ProSource Adds Centricity, Finalizes Conference Agenda New Offers Customized Service Contracts, Warranty, and Contact Center Solutions; Google to Lead a SessionBy RS Staff Published: February 22, 2018 ⋅ Updated: April 15, 2019 ProSource has added Centricity—a warranty provider—as a group exclusive service provider. Formerly Bankers Warranty Group and Bonded Builders Warranty Group, Centricity is a subsidiary of Bankers Financial Corporation. The buying group also has announced program specifics for its upcoming annual summit at the Gaylord Opryland Resort & Convention Center in Nashville, TN, March 3-6, 2018. The conference agenda features educational seminars and roundtable discussions on several topics, peer-to-peer networking, entertainment, and the opportunity for members to meet with vendor partners for one-on-one business planning. “During our ‘State of the Business’ address at the summit, we will focus on our 2018 key initiatives and areas of growth,” stated Dave Workman, CEO and president of ProSource. “We’ll dig down deeper into the specifics—lighting, recurring monthly revenue opportunities, and increased member engagement—during our member-only Town Hall meeting.” The summit keynote speaker, author, and former television producer, Andrew Davis, will address the five secrets to inspiring demand. He’ll show how local business owners have leveraged the power of the online world to build a bigger business by telling a better story. Educational seminars will feature Andrew Leonard of Google, who will discuss how the internet has disrupted industries and ways to take advantage of the changes that have taken place. Hagai Feiner, of Access Networks, will lead a panel addressing information security and how integrators can convert these challenges into business opportunities. Roundtable discussions are also planned. Marc Fisher of Origin Acoustics will cover how to build, retain, and reward a winning team in today’s competitive marketplace. Franco D’Ascanio of Coastal Source will discuss three ways to “un-complicate” your business for greater profitability, free time, and peace of mind. As for the new partner arrangement, with more than 40 years of experience Centricity offers customized programs across a range of products, including service contracts, warranty, and contact center solutions. Service plans protect the customer long after the manufacturer warranty expires and provide them with 24/7 call center support. ProSource group programs will include standard single component coverage, custom installation system coverage, and iConnectProtect monthly subscription plan. “The key to a successful service contract program is superior customer service and expedited claims handling,” said Dave Workman, CEO and president of ProSource. “The Centricity team is experienced and committed to our members’ success with a wide range of convenient service solutions.” Melissa Go, Centricity’s senior client services account manager, noted that “consumers are looking for fast, efficient, knowledgeable, and friendly service, which is why we invest in the people and processes necessary to deliver an exceptional customer experience. We are a service and protection partner that puts the customer at the center of our world,” she said. SubscribeFor more stories like this, and to keep up to date with all our market leading news, features and analysis, sign up to our newsletter here.