Newmarket, NH–Russound has created an online education program designed to provide custom installers with multiroom audio/video technical training.
Russounds Training Education and Certification (TEC) Department has worked to provide a comprehensive and entertaining curriculum. TEC offers training seminars on-site and off-site, as well as at numerous tradeshows yearly.
The education program will be promoted on Russounds website, www.russound.com, and through course registration CDs available at Russound distributors. The initial curriculum consists of three courses featuring an overview of the Russound RNET two-way communication technology and will focus on specific products utilizing the technology, such as Russounds flagship controller/amplifier CAV6.6, SMS3 Media Server and ST2 Smart Dual Tuners. Each course delivers useful and practical information concerning system design, installation, setup and operation. They also represent the first phase of a complete Russound RNET certification program.
Proper setup and programming can cut installation time, enhance clients experiences with whole house audio systems and boost dealers profits, said Russound TEC Specialist Matt DiPasquale. Education gives the installer an important edge in the face of increasing technological advancements and competition in the multiroom audio/video market.
Eventually, those who pass a monitored exam will become Russound RNET Certified, meaning they have the expertise to install and program Russounds most advanced systems. Future topics will include sales techniques, automation integration, consumer-oriented system operating tips and more. The online courses will increase installers knowledge and efficiency while giving them the tools necessary to meet their clients needs.
In addition to a focus on product capabilities and problem-free setup, courses will train installers to help customers use Russounds systems and their manifold capabilities. Industry watchers say customers who know how to fully use their multiroom audio/video systems are more likely to enjoy them and recommend similar systems to friends and family.
Our success as a company depends on independent installers and their customers having a consistently satisfying experience with our products, said Russound TEC Program Manager Joel Rosenblatt. To achieve this, we need to help installers and dealers understand how to install and program our systems so they can educate their customers on how to maximize their multiroom audio/video investments.
Russound will demonstrate the online courses with a computer station at booth #518 at CEDIA September 7-11, 2005.