SnapAV recognizes that product reliability can often mean the difference between profit and loss on a job. That's why beginning this month the company is implementing its Double Money Back Guarantee Program.
The company also has hired Eric Harper as its new director of product development and Josh Litwack as West Coast regional sales manager.
Harper is an industry veteran who has previously held roles with ELAN Home Systems and Onkyo Integra. He will be responsible for leading the design and development of SnapAV’s seven product lines. For the last eight years, Litwack has managed the sales of Electronic Stockroom, a California-based independent distributor of custom installation and smart home technology products.
Double Money Back Guarantee Program
Essentially, if the dealer encounters a problem installing a SnapAV product that is part of the program, they simply call the company’s Technical Support team to troubleshoot the installation. If SnapAV can’t solve the installation issue to the dealer’s satisfaction, SnapAV will refund twice the cost of the product.
The first product backed by the program is the company's new Binary HDMI 4x4 Matrix Switcher with HDMI and Cat5e/6 outputs. Integrated into this multi-faceted matrix switcher are EDID management, remote IR capability with IR routing, as well as discrete IR and RS-232 control options. Each HDMI input can be routed to any output simultaneously, providing the most feature rich product in its class with maximum resolution at each TV, built in Cat5e/6 transmitter, and fully-integrating with control systems.
”The ability to provide these advanced features at an affordable price can make an installer look like a hero,“ said SnapAV director of electrical engineering David Moore. “HDMI switching devices have had a bad reputation in the past with respect to compatibility issues. To this, we have spent a lot of time developing what we feel are ‘bullet-proof’ products and want dealers to be able to try them with total confidence. Our Double Money Back Guarantee completely removes the risk. And, we don't know of any other company offering this type of assurance program.”