SnapAV has introduced OvrC, a cloud-based remote monitoring platform that is a companion service for the Wattbox power conditioner.
SnapAV Wattbox family
The OvrC application leverages smart features of Wattbox, like automatic rebooting of connected AV components and scheduling, and layers on cloud-based monitoring, enabling notifications and device reboots from anywhere in the world with an internet connection.
“We believe it’s going to be new gold standard for instant service on the go,” said SnapAV VP of product marketing, Eric Harper.
Customer management, mobile control, and easy setup were the three goals that SnapAV’s product development team worked to achieve with OvrC. “All those other features mean nothing if it’s not easy to get on the network,” Harper said.
New Wattbox IP+ units ship with OvrC enabled right out of the box, Harper noted, and a firmware update enables the monitoring platform for current Wattboxes in the field. Access is available from a native iOS app, mobile optimized web interface for Android devices, and from desktop systems.
Instead of using port forwarding and dynamic DNS as other devices do, OvrC works to address connectivity issues in a proactive means with a bi-directional communication protocol with bank level security encryption and enterprise level servers. Devices are simply added with the click of a button. Dealers can name products however they choose, and reset devices according to predetermined times or as needed. OvrC also provides dealers with a means to offer recurring revenue service contracts.
About 50 dealers have been beta testing OvrC since right after CEDIA last year, providing feedback directly to SnapAV’s product manager daily. Mosey Levy of Backstage AV in Brooklyn, NY, has been one of these beta testers, and he said that now when potential clients ask him what service is like for systems, “the answer today is ‘drastically improved.’”
A previous product Levy tried was more complicated to setup and not as reliable. He likes that he can tell the Wattbox how to know if the internet is working or not; instead of just auto pings to the devices, he sets Wattbox to ping common websites, like Google. “The notifications are huge,” he said. “I know before the client that there are issues.”
The instant resetting of devices proved much faster than his previous solution. There is also a detailed log provided to help determine the cause of a failure. With a small form factor version of Wattbox, Levy can justify one for even small jobs. “I don’t do any jobs without these anymore. Even if it’s a small job,” he said.