THIEL Audio has opened a dedicated service facility in Lexington, KY, where THIEL was founded over 35 years ago. Operated by two longtime THIEL employees Lana Ruth and Rob Gillum, the new service facility will oversee service for a long legacy of legendary loudspeakers as well as all new products scheduled for introduction at CES 2015 and beyond.
Lana Ruth and Rob Gillum in front of the new THIEL facility.
Ruth has been with THIEL for over 15 years. She will be the point person for customer service while also coordinating shipping and logistics for THIEL’s international business. Gillum, who has been with THIEL for over 25 years, will manage service and technical support for the company. Housing a vast array of parts and supplies, the new facility enables THIEL to service almost every legacy model—from grille, driver, and crossover repair to all facets of cabinet and finish restoration.
“This new facility is part of the transformation of the THIEL brand and highlights our commitment to our dedicated customer base,” explained THIEL CEO John Wittman. “We are aware that many of our customers have cared for and enjoyed their THIEL speakers for decades, and servicing these legacy products is a point of pride for all of us.”
THIEL loudspeakers come with a 10-year warranty and are engineered to provide enjoyment for generations.
THIEL will showcase at CES 2015, in the Venetian Towers Suites 30-123 and 30-125.