URC has announced Phase 2 of its Virtual Assistant, now featuring enhanced voice interaction capabilities. Building on the successful beta launch in December and recent updates, this latest phase represents a significant leap in usability and convenience, enabling URC Certified Dealers to interact with the Virtual Assistant simply by speaking.
The Virtual Assistant, available 24/7 through URC’s Dealer Portal and website, leverages AI to support URC’s Total Control and Complete Control product lines. By adding voice interaction, URC provides an intuitive, hands-free way for dealers to access technical information, user guides, partner manuals, videos, and more.
The integration of voice technology follows the release of an AI-powered Virtual Assistant earlier this year, designed to streamline dealer support. This feature offers dealers immediate solutions to technical questions, pulling from a constantly updated repository of information. Voice support means dealers can now multitask more effectively, accessing information with a simple voice command rather than navigating screens manually.
Voice capability in the Virtual Assistant offers multiple advantages:
- Increased Accessibility: Dealers can now ask questions and receive answers while actively working on installations or troubleshooting on-site.
- Faster Response Times: Immediate voice-activated responses save valuable time for dealers, eliminating the need to pause tasks to type inquiries.
- Expanded Support: Voice commands allow for seamless, hands-free access to URC’s rich technical library, ensuring quick responses at any time.
For more information, visit www.urc-automation.com.
