In J.D. Power and Associates’ 2012 HDTV Satisfaction Report, VIZIO solidified the award by ranking highest across six factors including performance and reliability, ease of operating, competitiveness of the price paid, styling and appearance, variety of features and warranty.
“We’re thrilled to add such a well-respected award to our accolades,” said Matt McRae, chief technology officer. “The ‘Highest in Customer Satisfaction in HDTVs’ ranking from J.D. Power and Associates is a demonstration of the superior HDTVs that put us on the map. We’re excited to continue developing products that place the latest quality technologies in consumers’ hands.”
VIZIO U.S.-based Dakota Dunes, S.D. Contact Center has played a large role in the brand’s customer satisfaction success, according to the company. Staffed by experienced agents, the Dakota Dunes Contact Center is focused on helping users better understand their technology and troubleshoot solutions when necessary. The center takes calls and facilitates online customer chats regarding anything from HDTVs, accessories and general questions to technical inquiries surrounding VIZIO’s Blu-ray players, PCs and Theater 3D technology.
Getting its start in the HDTV category, VIZIO has expanded over the years to provide consumers with additional product line-ups. Most recently, the brand has grown to offer a line of personal computers highlighted by the VIZIO Thin + Light, All-in-One and notebook, as well as the VIZIO Co-Star, a stream player with Google TV, allowing consumers to transform their standard HDTVs into smart TVs.
“The award from J.D. Power and Associates motivates us to exceed consumer expectations and to continue offering high-quality products people are proud to show off,” said Rob Brinkman, chief administrative officer. “Achieving high marks in performance, reliability and ease of operating really speaks to VIZIO’s commitment to delivering a quality entertainment experience not only through great products, but a knowledgeable customer service team as well.”