Best Buy and the Client Experience
Surprising lessons from an unlikely source about the power of long-term vision.
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Surprising lessons from an unlikely source about the power of long-term vision.
The right plan can make your company money and create a better work-life balance.
Set proper expectations right from the start of a job to improve the client’s experience.
How you can leverage the popular discipline of customer success to create happier clients and a healthier bottom line.
A clever way to begin offering service plans taken from two areas of everyday life.
Why we have decided to close our retail doors and go appointment-only.
Enhances Customer Support with Preventative Maintenance and Post-Warranty Support
Axius is a full-service customer support platform for the smart home that provides management, maintenance, and ongoing monitoring, remotely, for any connected device on...
Break Your Process into These Three Phases to Achieve More Meaningful Results
New Initiative Provides Dealers With Certified Network Designs Backed by Guaranteed Performance
Have you ever considered what makes some people a pleasure to work with, while others feel like a chore? There are the obvious factors...
OneVision Resources is launching 1NSIGHT Summit, the custom integration industry’s first conference dedicated exclusively to solving the service challenge. May 28-30, 2019, attendees will...
What lessons from internet hosting company Rackspace can you apply in your own businesses to achieve a similar level of service excellence?
Underscoring its commitment to custom installers, Samsung Electronics America is introducing its 5-Star Solutions program, featuring a new CI-dedicated web portal, expanded control partnerships,...
Clare Controls has created a direct-to-customer support hotline dedicated to consumers for Tier 1 support-related questions.
Admit that you’re in the service business. Understand service is not the transactional side of your business, but the manner in which you conduct...