OliverIQ has announced the availability of the OliverIQ Hub with built-in customer support from the AI-powered Ollie chatbot. This affordable plug-and-play device allows OliverIQ service providers to deliver comprehensive smart home services and on-demand device support to new and existing customers.
Unlike do-it-yourself platforms, OliverIQ is the first truly complete smart home offering. This subscription service, available exclusively through ISPs, security dealers, home builders, professional integration firms, and retailers, integrates seamlessly with smart devices from today’s leading manufacturers, unifying whole-home control in the OliverIQ App. With a few taps in the app, customers can enable advanced automations called Experiences that enhance the safety, comfort, efficiency, and convenience of their homes. Experiences include an “Away” mode that simulates occupancy, or a “Wake Up” routine that starts each day smoothly with coordinated lights, music, shading, and more.
OliverIQ providers can embed the OliverIQ software on their own hardware, including routers, control panels, thermostats and more — and now, with the OliverIQ Hub, they can also deliver OliverIQ Smart Home as a Service (SHaaS) to customers immediately using a dedicated hardware device. The OliverIQ app and hardware can be white-labelled, strengthening customer loyalty and brand presence.
The OliverIQ Hub plugs directly into a wall outlet and automatically begins the device discovery and commissioning process. The hub features support for leading connectivity standards such as Z-Wave, Zigbee, Wi-Fi and Bluetooth, with Matter support planned. OliverIQ can control an unlimited number of devices with unlimited remote support, and customers can add new devices from their preferred brands at any time. This is a future-proof service for the evolving smart home.
Meet Ollie: The AI Assistant
The OliverIQ Hub comes equipped with Ollie, OliverIQ’s multilingual technical support chatbot. Users can ask Ollie setup and troubleshooting questions and get easy to understand, step-by-step instructions, often with rich media support such as how-to videos. Ollie can access the status and error codes of connected devices, diagnose issues, and provide real-time troubleshooting steps. The chatbot can even directly interact with connected devices to perform some troubleshooting workflows autonomously, improving user experiences and reducing service labor.
Ollie’s capabilities drastically lower service and support costs: The AI assistant handles a wide range of questions, reducing the need for human intervention and enabling faster resolution of customer issues relating to troubleshooting, device onboarding, or system maintenance.
For more information, visit oliveriq.com.