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Axius: Customer Support Platform for the Smart Home

Axius is a full-service customer support platform for the smart home that provides management, maintenance, and ongoing monitoring, remotely, for any connected device on the network.

Consumers are becoming increasingly reliant on their home technology and adding devices at a rapid pace. According to Parks Associates, 26 percent of consumers currently own a smart home device and approximately one-half of smart home device owners who set up devices themselves experienced problems. Axius is a full-service customer support platform for the smart home that provides management, maintenance, and ongoing monitoring, remotely, for any connected device on the network. Axius targets the builder, property management, and integrator market to streamline the process of setting up a smart home and supporting it throughout the entire lifecycle.

“The home is now the central platform for our daily lives,” says Axius CEO and Founder, Colin Barceloux. “Consumers are desperate for a user-friendly approach to customer support and smart device management. Axius lets builders, integrators, and property managers give their customers peace of mind by providing a customized plan that ensures connected devices are safe, secure, up to date, and functioning as expected. We are saving builders and integrators time and money while dramatically simplifying the process to monitor and manage smart home systems. By empowering the builder or integrator to offer this level of support, we’ve made owning or renting a smart home a painless and seamless experience for consumers.”

Designed with the concept of making the smart home easy to use, maintain, and secure, Axius created the only, according to the company, intelligent, 24/7 management, backend support and remote monitoring platform for any smart home device that connects via WiFi. The days of having to call several different manufacturer customer support lines to get an answer about why your system won’t connect are no more with Axius. Whether it’s a simple software update or a much larger, full system-wide problem, Axius can automatically detect, diagnose and troubleshoot most issues.

Axius works in tandem with builders and integrators to create smart home packages that offer homebuyers the latest smart home technology backed by monitoring to ensure their purchase is up-to-date, secure, and supported.

Axius currently offers support and management for hundreds of popular brands commonly found in the modern smart home, including Samsung SmartThings, Nest, Sonos, Amazon Alexa, Control4, Google Home, and Honeywell. Axius supports homes with an average of 26 connected devices per household and some homes with as many as 80 connected devices.

Axius combines hardware to connect with devices, software to automate maintenance and monitoring, and a full-time expert staff to take calls and questions all while delivering customer support. The Axius support service is provided to all devices with a WiFi connection in the home, offering personalized device management and troubleshooting, cybersecurity monitoring, automatic network alerts, and password updates, as well as daily maintenance, software, and hardware updates. The dedicated in-person tech expert team is available 24/7 and regularly receive hands-on training for devices in the Axius IoT Lab.

The Axius technology platform offers network support including speed testing, bandwidth utilization, and device recognition. Axius proactively makes software and firmware updates to devices and updated default passwords. It can also manage security breaches by taking the device offline. To maintain the health of each device, Axius remotely monitors devices as they go on and offline and can manage geofencing of devices such as smart door locks. Axius can customize alerts, generate reports and offer other important analytics via the secure access portal.

Learn more about Axius at