Ihiji will launch its new Software as a Service (SaaS) tool, Ihiji ServiceManager, at CEDIA EXPO 2015, October 14–17 in Dallas. Designed to help integrators, security monitoring firms, and other companies and trades that offer technical support or other services to make their businesses more productive and profitable, Ihiji ServiceManager gives professionals the tools they need to set up and maintain bottom line-boosting recurring monthly revenue service plans.
“As we regularly onboard new integrators and work with existing Ihiji dealers on making their businesses more productive with the Ihiji Invision remote network management platform, we’ve learned a lot about what has been holding them back from executing potentially profitable recurring monthly revenue service plans,” said Ihiji CEO Stuart Rench. “Ihiji ServiceManager addresses those barriers to entry for integrators, opening up the platform for use by any technology company that delivers monthly services to their clients.”
Through its research, Ihiji learned that integration firms felt they did not have a consistent method for creating service contracts; had no contact system to determine which clients are covered for various levels of service; did not know how to track prospects; did not have an effective method for sending monthly bills; and had no centralized place for all customer and site data.
In direct response to these hurdles, Ihiji ServiceManager allows integrators to set up and store service-plan information and data on all clients and sites and access it through a single, cloud-based system. The tool also helps integrators with existing service businesses to streamline and amplify their efforts.
Ihiji ServiceManager also helps manage and track service level agreements, device, and network documentation, recent client activity, ticketing, passwords, and customer contact information, and even contains a centralized service documentation repository, which might contain files such as installation notes and CAD designs. The document repository itself is an important part of a technology provider’s institutional knowledge, which can easily disappear along with a technician that leaves the company.
“Ihiji ServiceManager is a new SaaS solution that enables business owners to improve and profitably expand their businesses while significantly reducing the operational headaches associated with running a services business,” Rench added. “Best of all, at the end of every single month, firms utilizing it [Ihiji ServiceManager] get paid for their hard work.”