SnapAV has rolled out major changes to OvrC Pro, its remote management platform.
OvrC Home is now included with all OvrC-enabled devices, which include popular brands like WattBox, Araknis Networks, and Luma Surveillance. OvrC Home is a client-facing app that reduces service calls by allowing homeowners to fix small problems on their own through a series of dealer-configured commands. Should the client need to reach the installer, dealers can include their contact info and now even brand the app with their company’s logo.
“Making OvrC Home a standard feature on all connected products puts the power of resets in the customer’s hands,” said Kenny Kim, OvrC product manager. “Best of all, for the thousands of jobs that already have OvrC-enabled products in them, dealers can deliver OvrC Home to their customers remotely, without needing to roll a truck.”
In addition, OvrC Pro licensing is now lifetime instead of the previous two-year plan. This applies to all OvrC Pro systems past and present, and comes without any price increase. SnapAV has also changed the pricing structure for OvrC Pro, which is now significantly discounted to dealers at the company’s Partner Rewards Silver level or above.
“Changing to a lifetime license will remove difficulty in selling, supporting, and billing for these benefits,” said Kim. “Dealers no longer have to worry about when a job will renew or how to explain that cost to the customer.”
“With the abundance of connected technology in today’s homes and businesses, every job should have remote management,” said John Heyman, SnapAV CEO. “It helps dealers run their businesses more efficiently and makes their customers happier. When those things happen, we all win. So, we’re taking a big leap to make this a reality for the entire industry.”