Voting is now open until Monday, December 14, for Residential Systems' third-annual Stellar Service Awards competition. Here are the nominees and descriptions:
AVAD features both exceptional and personable customer service that doesn’t end at a toll free phone number. Value added services such as the AVAD System Design Group provide customers with a full range of design services, including needs analysis, AutoCAD presentations and product selection. The opportunities are limitless with AVAD’s customer service ranging from professional assistance on general questions or support as well as help designing a professional AV integrated system, lighting system, and more. In addition, AVAD’s 23 regional branches make face to face customer support a huge benefit at a time when so many call centers are closing or moving overseas. Integrators are never left in the dark with AVAD’s top of the line customer service solutions over the phone, online or at a local branch.
At Crestron, providing the highest level of customer satisfaction is Priority 1. That commitment drives our product ideas and development and is at the core of our service and support. Every Crestron office around the globe is fully staffed to provide expert customer service, ensuring an identical customer experience wherever you are in the world. Our award-winning True Blue Service and Support Team, an elite group of on-call technicians can be on-site, anywhere in the world at a moment’s notice, if needed. Our advanced call tracking software limits “on hold” time; or avoid waiting altogether with the new chat feature that connects you with a True Blue pro via Crestron.com. Need help with a system design? Our sales support engineers are always ready to dive in and help you create a high performance, ultra-reliable solution. With Crestron, you are never alone, we stand behind you every step of the way.
Support, both pre-sale and post-sale, is a critical reason to become a Digital Projection dealer. A key component in that success has been our in-house Application Support team, that exists primarily to guide integrators through installation, specification and source combination questions. Before a PO is even received. For specific solutions, like our elite 4K projectors, each sale receives our consultative Concierge Program. Personnel across all our support and technical teams analyze the install, supply guidance, and ensure that the design and installation process exceeds expectations. Then, post-sale, we have both robust in-house technical and client support teams, and a multi-capable group of field technicians that travel, wherever needed, on a full-time basis. Issues arise, and when they do, integrators need a fair, pragmatic and proactive partner. Digital Projection strives to support every dealer that insists on selling and installing our precision projectors.
Draper is famous for our friendly, well informed, helpful people, and their “can-help” attitude. We focus on ensuring a positive customer connection experience. Draper offers continuous training to keep everyone up to date on the latest product and industry developments. Draper works hard to ensure speedy response to calls; we monitor Live Chats on Draper’s website and are ready to answer questions; status and shipping info is available through our online Pro Portal; documentation for our products is available on our website, as are handy tools for selecting the right Draper solution. We offer dedicated, personal support for everything from solution design, to ordering, to shipping issues, to final installation and technical support. Whenever you call, we try to get you the same person! We still bend over backwards for our customers—if you hold the phone in the right place we’ll even scratch that hard-to-reach spot on your back!!
Committed to providing an outstanding video display experience, from the quality and performance of its home theater solutions to the level of customer service provided to dealers and customers. Service and support on Epson Pro Cinema models includes Epson’s three-year limited warranty and direct access to Epson PrivateLine toll-free telephone support on all matters, including operation and performance maximization questions. The company’s commitment to customer support and communication with its dealer network is evidenced by quantitative and qualitative research conducted independently by Inside Track for the past seven years that surveys over 100 dealers from 43 U.S. states and six Canadian provinces. Epson earned top honors in survey parameters assessing dealer support, including Resolution of Service Issues, Quality of Sales Representatives, and Ease of Doing Business with Epson.
Middle Atlantic Products
Middle Atlantic provides the foundation that great systems are built on. The company’s extensive product lineup, from racks and mounts to connectivity and power solutions, is designed with integrators and their custom installation needs in mind. A customer-first philosophy drives everyone and a dedicated customer experience team is devoted to providing any level of technical support, design services and rack installation walkthroughs. Middle Atlantic ensures customer interactions exceed expectations for satisfaction. The company begins by listening to customers’ needs and delivering on requirements for product development, engineering, training, and education. With intuitive integrator tools such as the Configurator and its new AV Academy, Middle Atlantic offers onsite and online training on today’s most innovative AV technologies. Also as part of its service initiatives, customer feedback and market trends dictate enhancements to product lines; for instance, the trend towards smaller components has led Middle Atlantic to develop innovative small-device mounting solutions.
Peerless-AV’s Customer Care Department is committed to providing exceptional service, while maintaining one-call resolution. Every employee obtains full Peerless-AV product knowledge, as well as technical expertise, allowing them to answer customer issues efficiently and effectively. For highly technical issues in particular, Peerless-AV relies on its team of “PeerTech Pros,” a group responsible for providing support surrounding all of Peerless-AV’s emerging technology solutions. With comprehensive and ongoing training, each and every representative can confidently commit to each call successfully, resulting in the industry’s finest customer care team. Peerless-AV’s Customer Care Department provides multiple options for support, including phone, fax, email, and live chat. With this expertise and detailed training, Peerless-AV’s Customer Care Department continues to “Get it Right” for its customers.
When you call us, you get a real person. And we always treat you like we’d want to be treated, because many of us have been integrators—and some still are. Our motto has always been to make our dealers' lives easier, and that’s our goal every time you call us
Sony offers one of the strongest support and dealer communications programs for the CI channel of any major manufacturer. Our nationwide network of independent manufacturer’s reps (among the best in the business) ensures that you have someone local to your area that can assist with product and pricing questions, and that is communicating with you weekly to ensure you are informed of the latest products, programs and promotions. For more technical inquiries, Sony maintains a US-based, CEDIA-trained Custom Install support hotline (866.924.7669). And in the rare event that something does go wrong, Sony offers 14-day advance exchange on TV, and 60-day Advance Exchange on ES AV Receivers and ES Projectors.
URC provides professional technical support and service to our thousands of trained and authorized dealers. With over 22 people dedicated to solving any challenges our dealers have, our tech support team answers questions via phone, email and our brand new Live Chat service. Launched in our password-protected dealer portal, dealers get answers they need without being on hold or waiting for their turn in the phone queue. They can easily save detailed instructions they receive and refer to them at a later time. Our tech support team also has a dedicated group, Level Two, who each help our most proficient direct dealers. Support also offers full tips, networking and software guides in our Dealer portal. Finally, as a way to understand exactly what dealer’s experience, URC has launched a new Triage Room for certain tech support questions where members of our support team work to duplicate and diagnose dealer’s problems.
Vantage customer service representatives are attentive, to the point, and always eager to help,” says Chad Ballard, a long time customer with Vantage Controls. “If I need something on the spot, they’re always trying to pull through for me. I’ve never been disappointed.” Kenneth Flippen, the Vantage customer service representative for the area Chad Ballard represents, says, “it’s the attitude we all take when we walk in the door. We’re the face of Vantage, and it’s our responsibility to make sure our dealers are getting the best service possible. We all do our best to maintain a ‘go get ‘em’ attitude all day every day.
The Crestron Partner Rewards Program (PRP) rewards dealers with more cash awards than ever before. The more you grow the more cash you’ll get back. You can earn awards in three ways: a Purchase Rebate, a Quarterly Growth Rebate, and a Consecutive Quarterly Growth Rebate. The Crestron PRP is the industry’s most generous incentive program. In addition to cash rewards, dealers can earn credits to be used for paid advertising and other direct marketing initiatives of their choice, with no out-of-pocket costs.
Supporting the dealer ecosystem is of the utmost priority. Epson offers a line of Pro Cinema home theater products that are dedicated exclusively to the CEDIA channel unlike competitive offerings that are shared across multiple channels online, in retail and the CEDIA channel. To further protect channel integrity, Epson utilizes UMRP pricing policies to ensure channel integrity and to protect all dealers’ margins. In addition, Epson offers customized incentive campaigns to fit dealer needs, ranging from assistance with and the development of demo rooms as well as special offers, such as the company’s exclusive Pro Cinema package, which includes a spare lamp, mounting kit and extended warranty.
Our dealers work hard and have dedicated themselves to a fast-paced industry and we owe a huge part of our success to their work ethic. We think it’s only right to reward them for those efforts with things they appreciate, like free shipping, quarterly bonuses, and programs like 2015’s Holy Snap that allows dealers to earn points when they buy in new categories that can be redeemed for rewards ranging from an Apple Watch all the way up to a 2016 Jaguar XF 3.0 Sport Sedan.
Sony offers some of the strongest Custom Install dealer programs of any major manufacturer. We are a pioneer in unilateral pricing with our SURE program, which protects your profitability and is enforced by sophisticated monitoring algorithms and regular product buybacks. Our standard dealer programs offer free freight on orders over $1000, attractive product display programs and competitive promo plans to drive sales while maintaining strong margin for you. Dealers that can provide full-line support can avail of our CIS Diamond program, which offers some of the highest attainable profit margins in the industry on 4K TV’s, projectors and high-end receivers. Qualifying dealers can also take advantage of strong SPIFF programs to motivate salespeople to hit their sales targets out of the park.
Vantage dealers are inclined to maintain a high clientele base due to the excellent incentives offered. Based on volume, dealers are awarded an improved discount off product, which results in a larger amount of revenue for them per product sold. Additionally, we promote our dealers on our website—a dealer who has sold more appears higher in the search results. So as potential clients search their area code, the dealers with more project experience appear first on the list, thus directing more prospective customers to them.
Sales and Marketing
Crestron is committed to helping dealers expand their business and close more deals. We do this by offering use of our state-of-the-art Crestron Experience Centers and Design Showrooms, personalized executive briefings and tours, case studies, brand advertising in upscale home design publications and web properties, co-op advertising, and more. Our cutting-edge new web site features rich new content for inspiring homeowners and driving them to our dealers. Spearheading our sales and marketing support are our dedicated market development managers, who provide dealers with expert support when selling, even teaming up for hands-on system demonstrations and on-site walk-throughs with prospective clients.
Here’s the thing. When you’re 113 years old, people think you’re old-fashioned. But Draper is a leader in providing support where it’s needed today. Our comprehensive online screen selection tools allow the correct screen solution to be found based on any number of factors, including projector, light measurements, room layout, and content. We make our full offering of catalogs, white papers, case studies, flyers, and technical documents available for quick and easy access via our website (but will mail something if you want it). Draper believes in continuous training to keep dealers and our sales staff up to date on the latest product/industry developments. We work through social media to keep in touch with dealers, distributors, and end users, and provide free social media content for dealers to use. We may even dinosaur-sit* feed your kids* (or vice versa*). *Offer may not apply to anyone at all.
Epson employs top channel sales representatives in the U.S. and Canada to support its channel partners and assist with specialty distribution of products for smaller dealers. Beyond sales support, a range of selling and marketing resources are available to Epson’s network of home theater dealers and custom installers, including localized marketing and distributed marketing initiatives with Netsertive and Revenew. Programs are designed to enable Epson and its dealers to seamlessly collaborate on distributed marketing initiatives to drive local awareness and business. Participating Epson dealers receive turnkey, customized online marketing campaigns catered to their local markets with Internet search, display, mobile and social marketing to attract qualified buyers as well as track digital marketing result.
Sony is a brand that your customers love, and a brand that gives you the sales and marketing support tools you need to stand out from the competition. Our Dealer Source web portal offers impactful lifestyle photography and product messaging, so that you can present our full range of video and audio products with a consistent style that will draw attention. Our Premium Home app for iOS and Android gives you, your salespeople and your customers easy, mobile access to product information, photos and key selling points.
Across the board Sales/Marketing tools for Dealers are a core function of URC’s operation and support system. We offer arguably the widest range of consumer assets and ability for Dealers to easily repurpose content. Many use content for their newsletters and websites like this popular consumer brochure and our quarterly e-pub, Automated Living, positioning them as experts without needing their own marketing people. We showcase Dealer installs at our Gallery where millions visit per year, drive leads via our online Dealer Locator and provide opportunities for full case study features (includes free copies and extensive PR). Consumer videos including this Total Control video which has been viewed 26,000 times, showroom posters, marketing support, ad and postcard templates and a social strategy driven by consumer posts dealers can easily share on their own pages in under 10 seconds round out our depth of resources.
Vantage provides our sales team and dealers with an app that assists in the sales process. This comprehensive app gives our sales team access to cut sheets, brochures, multiple presentations, and stunning images that offer an unparalleled sales tool for communicating with end users. The app is an interactive tool that guides dealers in communicating our unique selling proposition with rich content designed for mobile presentation and an 'elevator pitch' format that can be quickly tailored to each individual customer. Concurrent with Vantage’s entire product line, the app is easy to use and offers a truly effortless experience.
Shipping and Freight Policies
AVAD's National Freight Program enables integrators to conveniently pick up or ship orders to streamline their operations and timelines. AVAD offers free freight via UPS Ground for orders of $750 or more and free freight via truck with waived service fees for a single order of $3,500 or more. With a personalized freight program, AVAD assures the product arrives to customer’s offices or jobsites both on time and in good shape. Tailoring our shipping program to align with our customers' preferences allows them to better serve end users in the many industries they work. We’re customers, too, and we understand the importance for exceptional return and exchange policies with minimal hassle, which is why we offer a 90-day “good as new” return program for any current product. Additionally, in the instance any product fails within 30 days, integrators can exchange it hassle-free.
Committed to providing dealers and their end-customers the best combination of products and service, Epson industry-leading freight policy includes prepaid shipping on orders over $250 and two-business day exchange for products under warranty.
Custom integrators are trying to do more and more with fewer resources, so our ability to ship a product the same day it’s ordered- even if it’s ordered at 7PM- means our customers can spend their time selling and installing during the day, not running over to their computer or down the street to order a last minute part.
Vantage has negotiated discounted rates with FedEx allowing us to ship via FedEx for all orders and to pass the savings on to our dealers. Shipping is free on orders over $10,000. Just another way Vantage is committed to its valued representatives.
The Atlona Installer Certification Program is a free, formalized, three-level online training program designed to support the company’s growing global network of partners with information on current technologies, Atlona products, integrated system design, and business operations. The 100-level courses, introduced in 2014, cover current technologies in the AV and home entertainment spaces. The program expanded in 2015 with 200-Level courses based on a product-focused curriculum. The 300-level courses, rolling out in 2016, will cover designing integrated systems. To earn certification at each level, participants must take a series of online courses and pass respective exams. In the first 14 months of the program, over 2000 dealers have registered for certification and enrolled in courses, and more than 500 dealers have earned 100-level or 200-level certification, representing more than 10,000 hours of individual training. The company plans to debut training modules in foreign languages this year.
The Control4 approach to training focuses on multiple aspects of your business in conjunction with ours; we do not simply just train you how to install/program our products. We focus on your knowledgebase, yes, but we also focus on your employee efficiency as well as profitability. We do this by giving our dealer network multiple tools to accomplish a successful and reliable install, alongside a certified programmer track for employers to train junior associates for free using our Composer Express app, with free online courses that coincide. This allows them build a technician’s basic competency with Control4 products. Technicians can put their new skills to use immediately with real customer work, then dealers can evaluate their employees’ technical acumen in the field before opting to expand their training by sending them to Control4’s four-day whole-home automation programming course. This enables your employees to be profitable quickly, with no upfront investment.
Our Crestron Training Institute (CTI) prepares you to join the elite of custom installers and integrators through a comprehensive training curriculum, currently at 22 courses. With 57 training facilities worldwide, each staffed with dedicated instructors, and convenient online courses, CTI equips you to compete and grow in the AV industry. Achieved by more than 10,000 professionals, DigitalMedia™ Certification (DMC-D) is the industry’s only standard for expertise in design and installation of digital AV networks. And our new Crestron Technical Training Series (CTTS) brings in-depth, hands on training sessions targeting expert-level integration professionals to locations across the country. As part of the new CTTS program, our DigitalMedia (DM) Engineering Tour will visit over 25 cities, providing a deep dive into 4K AV system design .
Epson’s training programs are designed to offer a detailed overview of models, features and performance capabilities to help dealers from sale to installation. The training content also extends to more advanced topics that aid in the installation of products, such as display modes, ISF calibration, and ultra-wide anamorphic lens training. Training is offered continuously throughout the year with ongoing visits to territories throughout the U.S. and Canada. Beyond training, technical content is made available to dealers along with access to tools such as an interactive distance calculator for throw distance and screen size.
Sony recognizes the importance of equipping you with technical knowledge on how to sell and install our products; because of this we offer a wide range of resources for in-person and remote trainings. We hold numerous training sessions nationwide, hosted by our dedicated trainers for East, Central and Western regions, and our network of manufacturer’s representatives. This is in addition to the extensive product and installation training sessions we offer at CEDIA, covering hot topics such as 4K and HDR content. For remote training, Sony’s Premium Home app offers easy access to product features, benefits and positioning. Our Install Support hotline (866.924.7669) is also available to answer questions that may arise as you install our products
“Training was tight, to the point, and I left extremely excited.” Jon Myer, President MyerConnex, Gaithersburg, MD Training is a top URC priority. URC typically provides over 500 training sessions on an annual basis. Our free live, nationwide training is offered year-round at our headquarters in Harrison, NY and at dealer sites in 100-plus cities. These sessions are highly interactive and provide direct access to our finest instructors and executives. In addition to live trainings, URC’s online university, URC U, offers a wide variety of self-paced online training complete with product manuals, certificates of completion and CEDIA CEU credits. Our CEDIA training curriculum itself is second-to-none and hosts 2,000+ dealers for URC certifications during each Expo. Our training team also conducts bi-weekly webinars; a popular option for dealers who value live interaction when they’re unable to attend in-person training events.
Vantage’s training corpus includes many resources to ensure our dealers are able to obtain a comprehensive education. Online training modules coupled with instructional YouTube videos provide quick access to key information required on-the-job. Our factory and in-field training program utilizes a hands-on approach to project specification and planning, hardware installation, as well as software and app programming. Vantage provides its dealers with all the tools they will need to be well prepared and successful.
Warranty and Returns
Atlona supports consumers and partners with the industry’s longest, most comprehensive protection package, enabling them to purchase and install the company’s products with the complete confidence that products will perform flawlessly until customers decide it’s time to update. Every Atlona product is backed with the CI industry’s only 10-year warranty—a pact that’s twice the duration of Atlona’s closest competitor—and supported by 24/7 tech support. Atlona’s commitment to customers begins with its unconditional 30-day customer satisfaction warranty and its next day “advance replacement” service, which means homeowners (or integrators) don’t need to wait through the inconvenience of returning unwanted or broken product before receiving a new replacement. It all adds up to Atlona delivering unsurpassed commitment to product reliability and performance for consumers and trade partners.
The Express 48 repair program provides a 48-hour expedited repair service option to Crestron dealers. For a pre-determined fixed rate, Express 48 provides an added layer of support, ensuring rapid turnaround on repairs during time-sensitive projects. Express 48 applies to both warranty and non-warranty Crestron repairs. The procedure is simple. Crestron support representatives ask the customer up front whether they would like to expedite repair services or use the standard repair service option. We also provide an impressive 3-year warranty on most products; immediately replacement of shades that do not fit as intended; as well as a limited lifetime warranty for our revolutionary new brushless shade motors.
The DaVinci Group
The DaVinci Group Dealers can confidently install all of our products knowing that we offer them the industry’s best-in-class warranty program. We call it WarrantyPLUS. If a DaVinci Group product fails under warranty we not only quickly replace the product but reimburse the dealer to cover of defray the cost of servicing the product covered under warranty. Under this policy we recognize the financial and time burden servicing a product places on the installing dealer. The WarrantyPLUS policy fully demonstrates The DaVinci Group’s commitment to being the best possible partner to our dealers.
Product performance and customer satisfaction is a top priority. Epson offers industry leading service and support, including toll-free access to Epson’s PrivateLine priority technical support, a three year warranty on its Pro Cinema models sold exclusively to the CEDIA channel, including free two-business day exchange/replacement with Extra CareSM Home Service. Via Epson’s PrivateLine, customers are provided direct access to advanced technical staff to address product needs as quickly as possible.
At Nexus 21 our mission is to provide the world with the most reliable lift products ever made, along with luxury-grade customer service. This dedication to exceptional quality is reflected in our 10-Year Full Replacement Warranty. This "no fine print" warranty covers every single piece of the lift system, including all electronics and motorized components, for a full ten years from the date of purchase. Replacement units ship freight free and without the delay of waiting for the original system to be returned. As the global leader in lift and concealment systems, we are proud to provide a warranty policy that instills such tremendous confidence in our product for our customers. We have tens of thousands of lift systems in the field, deployed in every manner imaginable, and virtually every one of them is still functioning today.
A product is only as good as the company that supports it; our dealers don’t need to waste time and money delaying a project, which is why we offer advance replacements on just about everything we sell. Add that to lifetime warranties on many product categories and double money back guarantees on select products, it’s a win-win for our dealers.
Vantage offers a warranty of up to five years on all products, which means our dealers and their customers are protected when it comes to their equipment. Our dealers never need to worry about a product malfunction disrupting the good customer relationships they’ve worked so hard to establish. Additionally, our products are designed to be backward compatible and future ready. For example, Vantage systems installed 20 years ago are upgradeable to today’s new technologies—another reason our dealers are able to maintain such remarkable and long-lasting relationships with their clients.
myClareHome.com is an end-user portal providing the ultimate in homeowner empowerment. The myClareHome.com portal provides homeowners with important information about their systems, as well as a gateway to purchase add-on devices for system expansion including ClareVue Lighting components, budget cameras, and other accessories. After the purchase, the integrator is notified to schedule the installation. The portal is the only destination for homeowners to fully immerse themselves in their automation system. No one has gone to the measure Clare Controls has in creating a repository for homeowners to actively participate in their automation experience. The portal, combined with the ClareHome app, provide homeowners with the tools necessary to, manage and make adjustments to their system on-the-fly. Resources such as videos provide homeowners with refreshers on their system and tips and tricks to create new scenes and schedules. The portal connect homeowners with Clare Controls on another level.
The completely redesigned Crestron website is a vast portal of invaluable resources for installers, integrators, and end users. Even non-Crestron dealers consider it their best source for industry and product information. For residential and commercial projects, you can get detailed product and design information on thousands of leading products and solutions. You can access the materials you need in downloadable/viewable formats, too, such as mp3, streaming, YouTube™, and Vimeo™. Our dealer resources are growing constantly, and include system design modules, technical videos, tools for reserving time in Crestron Experience Centers and Design Showrooms, order tracking, live chat technical support, the ability to order brochures and marketing collateral, and much more.
Control4 provides a web portal experience for our dealer network that truly meets the comprehensive needs of our Custom Integrators. Primarily, the Control4 Online Store provides the integrator with everything they require to complete a full installation from A-Z. Using our own products, and a well-rounded list of partner brands for all areas of the smart home like Denon, TruAudio, Luxul, Yale, Lilin, AudioQuest among many others, the Online Store gives you one-stop shop to order from, and one easy to use dealer status program. In addition, ALL tools that an integrator needs to be successful are available through the Control4 Portal. Included are resources for sales goals, marketing materials, support knowledge-base, training programs, and even their own Control4 microsite that you can edit to increase sales leads. The Control4 Portal combines all of the most effective ways to increase your business efficiency, so you can focus on your clients.
The Core Brands Dealer Portal increases opportunities to do business with more leading brands than ever before by incorporating CI-products from Nortek sister companies like Omnimount, Broan-Nutone, and Nortek Security & Control in addition to all of Core Brands’ iconic brands. The portal offers product solutions to fully-equip dealers for any project. The new portal simplifies the ordering process, saving dealers time so they can focus on their customers. Dealers can check inventory status in warehouses across the country and place orders at their convenience—anytime, from anywhere. Once orders are placed, dealers can continuously track processing and shipping status. Additionally, the portal offers access to the full library of product manuals, training and other support information. Market-leading programs represent another key pillar in the Core Brands promise, and the portal will make it easier for dealers to monitor their program dollars, which aggregate across multiple brands.
Draper was the first screen manufacturer to design an adaptive and responsive website. www.draperinc.com is a one-stop shop, with easily accessible Information from photos to pricing to technical documentation to blog posts with the latest company news. Draper makes continuous updates and upgrades. Draper’s site is mobile friendly and home to many tools, including the most advanced apps available to help choose the right viewing surface, the correct screen size based on projector and other criteria, and the right projector lift. Draper’s Pro Portal offers even more advanced tools, including our Projection Planner, which helps you design a projection system to the ANSI PISCR standard. The portal also has dealer pricing and allows dealers to obtain accurate freight quotes and track order status. Our Continuing Education section offers case studies, white papers, and online AIA and CTS certification classes. Login and try it for yourself!
Vantage’s website provides focused content for consumers and integrators. The consumer is able to find everything from sample projects to product information or how to find a local dealer on one intuitive and well-organized site. At the same time, the integrator has access to the resources he needs to successfully plan, specify, and order product. With these two portals, Vantage is able to supply its users with an easy-to-use website that perpetuates a good experience for all customers. We have a large library of product and training videos on our YouTube channel and keep our customers up to date on Facebook, Twitter and our blog @myeffortlessautomation.com.
Middle Atlantic Products
Middle Atlantic’s website is continually enhanced to improve the user experience; helping customers find the information they need from the company’s extensive product offering. The elegant, streamlined interface makes navigation incredibly easy, with a wealth of information including videos, diagrams, white papers, and easy to reference A&E specifications. Additionally, the Web-based Configurator is a core part of the site, enabling customers to select, configure, quote and purchase the precise infrastructure system to fit their projects. With a simple, personalized and intelligent interface, Configurator guides integrators through the selection of only the right components, making smart recommendations along the way to ensure the design of the most reliable systems. Based on extensive research and feedback from the company’s integration partners, the Configurator continues to improve every facet of the customer experience.
Since our website is basically our storefront, it’s our goal to help integrators get in and out as fast as possible with everything they need, whether that’s through easy ordering, real-time stock status, or helpful product information.