Nuage Nine Inc., a company created to provide the remote services needed by electronic systems contractors and their customers, will publicly launch at CEDIA EXPO next week.
The Nuage Nine solution, a hardware, software and services suite, enables integrators to increase revenue through new system sales and support contracts, decrease service costs, build long-term customer relationships, and generate new business opportunities by increasing product support, according to the company.
“The dramatic changes in technology and the addition of comprehensive new home systems have increased the complexity in the digital home which has led to decreased reliability and service challenges, as well as increased costs, for [ESCs],” stated Vaughn Petraglia, a computer and home entertainment industry veteran and president and CEO of Nuage Nine. “Nuage Nine is dedicated to helping integrators address these issues by providing state-of-the-art system monitoring as well as remote error discovery, prediction, and resolution all in a system that hides the complexity of the network and solution.”
The Nuage Nine solution includes a compact appliance installed at the customer site, web-based monitoring and management software, a digital knowledge base for error prediction, and software to enable error reporting. In addition, Nuage Nine has a team of support engineers to support the ESCs and ensure that the need for truck rolls decreases and service is optimized.
Training and certification are also offered on the Nuage Nine solution enabling ESI staff to quickly come up to speed on remote management of multiple home systems.
The Nuage Nine systems are easy to install, simple to use with a web-based user interface and automated alerts, and secure through the use of a virtual private network, according to the company.